최신 PMI-PMOCP 무료덤프 - PMI Project Management Office Certified Professional

문제1

A PMO was just established in a large organization. The PMO team identified all potential PMO customers and analyzed them based on their power and interest. The list of customers was much too long and the PMO's capacity to nurture them all is not sufficient.
What should the PMO professional do to move toward developing the service catalog?

A. Focus on the middle and top levels of management and incorporate resource expectations for when the PMO will have sufficient resources to serve all of the customers.

B. Consider all customers, categorize them, and decide on how to retrieve information from the different groups of customers.

C. Interview executive leadership, understand their expectations, and generalize the findings as they are the main decision makers.

D. Interview the portfolio, program and project managers; understand their needs; and develop a service catalog based on their interests as they are the experts.

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제2

A PMO offers a service for managing projects. One of the PMO customers always demands that a specific project manager is assigned to their projects. However, it is not always possible to accommodate such requests, which causes dissatisfaction.
What should the PMO professional do to improve the delivery of this service?

A. Identify the least-in-demand project managers, assess their individual performance, identify the skills gaps, and tailor training according to their specific needs.

B. Adjust the service-level agreement (SLA) with customers according to the existing capacity in order to realign their expectations.

C. Analyze the reasons behind the customer dissatisfaction and hire more project managers with the required skill sets.

D. Embrace feedback and raise awareness about the consistency of the service delivery with the quality requirements, which is independent of the project manager assigned.

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제3

A PMO has been thriving within the organization for the past 3 years. A new PMO professional has been appointed to lead the PMO and is expected to sustain its success.
What should the PMO professional do first?

A. Realign the current PMO services to the organizational strategy and goals.

B. Collect expectations of PMO customers and make necessary PMO services adjustments.

C. Analyze the performance metrics of current services and the value generated by the PMO.

D. Keep the current PMO services and improve their maturity when applicable.

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제4

As part of a merger between two companies, a PMO professional consultant is hired to conduct an organizational project management (OPM) maturity assessment. The consultant must evaluate how well each organization manages portfolios, programs, and projects, and how their processes align with organizational objectives.
What should the PMO professional consultant do first?

A. Interview the PMO team members to understand their challenges when adopting new tools and methodologies.

B. Evaluate how well each organization tracks project performance data to measure maturity across the portfolios.

C. Meet with the executive team to determine how project success is measured and reported at the strategic level.

D. Conduct a comprehensive assessment using an established OPM maturity model to identify gaps and opportunities for improvement.

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제5

A PMO is ready to deploy new services that address the current, confirmed needs of the organization.
What is the first thing the PMO professional should do to ensure optimal implementation of the PMO services to meet customer expectations?

A. Tailor educational activities with key customers based on their requests.

B. Educate all customers on the PMO services available.

C. Create and distribute detailed user guides and other educational information.

D. Define a step-by-step approach to deploy the new PMO services.

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제6

A newly appointed PMO professional for a startup specializing in mobile analytics has been tasked with establishing a PMO to streamline project management processes and ensure successful delivery.
Which step should the PMO professional prioritize to gain approval from the CEO to sponsor the initiative?

A. Work with the CEO to identify and understand the needs and goals of the company's potential PMO customers.

B. Analyze potential risks and mitigation strategies associated with the PMO functions and services.

C. Draft a project charter to outline the benefits and objectives of the PMO and have it approved by the sponsor.

D. Implement PMO processes immediately to demonstrate the potential benefits and get buy-in.

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제7

A PMO professional is overseeing multiple customer care projects within a mid-sized company. The project sponsors, the chief of operations and the chief of customer success, have demanding schedules and are often occupied with other responsibilities.
How should the PMO professional ensure effective communication with these key stakeholders?

A. Engage with them primarily at the project's key phase gate reviews, ensuring their presence during all critical life cycle transitions.

B. Include them in the project's weekly team meetings to ensure they are continuously updated on the project's progress and aware of any emerging challenges.

C. Collaborate with them during early planning to establish a clear communications management plan, including defined reporting and escalation procedures.

D. Reach out to them only when critical issues arise in order to avoid adding to their workload unnecessarily.

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제8

In a global financial services company, the PMO recently implemented the "Provide Methodologies and Tools" service to ensure project teams use standardized approaches and tools for project management.
What key performance indicators (KPIs) should the PMO professional create to measure the performance of this specific service? (Choose 2)

A. Tool adoption rate; Measure the percentage of project teams using the standardized methodologies and tools and assess how frequently they access the provided templates, frameworks, and guidelines.

B. Training hours per employee; Measure the number of hours spent training project teams to use the methodologies and tools, as well as the frequency of workshops or refresher courses provided by the PMO.

C. Strategic outcomes delivery rate; Measure the percentage of strategic goals achieved through completed projects, considering that the service will directly ensure that the organization meets its broader strategic outcomes.

D. Governance compliance rate; Measure the percentage of projects fully compliant with corporate governance policies, considering the service will directly ensure compliance.

정답: A,B

설명: (DumpTOP 회원만 볼 수 있음)

문제9

Last year, a company established a new PMO to enhance the management of its customer projects. After 1 year, the CFO is dissatisfied with the perceived lack of value in the PMO's periodic reports, and the CIO has raised concerns about the PMO staff's insufficient IT competencies.
What should a PMO professional recommend to the company's CEO to address these concerns?

A. Suggest organizing a meeting with the PMO manager to discuss the feedback from senior executives and determine the next steps.

B. Ask the PMO manager to meet with the CFO and rework the content of the periodical reports.

C. Suggest that the PMO manager train the PMO resources on cloud platforms and master new software development practices.

D. Ask the PMO manager to assess the needs and expectations of senior executives and remodel the PMO processes and competencies consequently.

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제10

A bank's PMO is responsible for project management governance and for supporting project managers across the organization. The bank is revising its strategic plan to respond to competitors' changes. The revised plan will affect the PMO governance structure and most of the bank's projects. The PMO professional has been tasked with preparing the organization for the strategic changes.
What should the PMO professional do?

A. Call an urgent meeting with all the bank's project managers and sponsors and update the project charters before the strategic plan is revised.

B. Transmit changes from the strategic levels and identify projects that might need to reconsider budget, schedule, risks, and other factors.

C. Recommend which projects should be canceled, based solely on the projects' budgets, before the strategic plan revision is complete.

D. Ensure that any changes from the strategic levels remain confidential for as long as possible to avoid creating panic in the organization.

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

최신 PMI-PMOCP 무료덤프 - PMI Project Management Office Certified Professional

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