최신 ITIL 무료덤프 - EXIN ITIL V3 Foundation

A. To standardize methods and procedures used for efficient and prompt handling of all changes

B. To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)

C. To define and agree release and deployment plans with customers and stakeholders

D. To ensure that the overall business risk of change is optimized

A. Amongst the duties of the ECAB is the review of completed emergency changes

B. The ECAB will be used for emergency changes where there may notbe time to call a full CAB

C. The ECAB considers every high priority request for change (RFC)

D. The ECAB will be chaired by the IT Director

A. Facilities Management

B. Access Management

C. Event Management

D. Demand Management

A. Software to allow programmers to debug code

B. Calls to the service desk to register standard changes

C. A software update downloaded automatically to all laptops in an organization

D. Menu driven range of facilities used to access service requests

A. Customers who are not part of the same organization as the service provider

B. Customers for whom the cost of the service is the primary driver

C. Anyone who gets charged for the delivered services

D. Someone who works in the same organization but in a different business unit to the service provider

A. Governance

B. The value off a service

C. Total cost of ownership (TCO)

D. Key performance indicators (KPIs)

A. Supplier management

B. Change management

C. Service portfolio management

D. Continual service improvement

A. To provide detailed specifications for the design of IT services

B. To design and build processes that will meet business needs

C. To underscore the importance of services in the global economy

D. To transform Service Management into a strategic asset

A. Applications and Infrastructure

B. Functions and Processes

C. People, products and technology

D. Markets and Customers

A. Continual Service Improvement

B. Service Strategy

C. Service Transition

D. Service Operation

A. A secure library where definitive authorized versions ofall media configuration items (CIs) are stored and protected

B. A secure location where definitive hardware spares are held

C. A database that contains definitions of all media CIs

D. A secure library where definitive authorized versions of all software and back-ups are stored and protected

A. Ensuring that targets documented in Service Level Agreements (SLAs) are met

B. Reducing the total cost of providing services to the business

C. Measuring and improving the efficiency and effectiveness of IT processes

D. Ensuring that ITprocesses support the organization's strategies and objectives