최신 ITIL-4-DITS 무료덤프 - Peoplecert ITIL 4 Leader: Digital & IT Strategy
Which type of risk is MOST LIKELY to be identified by modeling and test reviews?
정답: D
Which is the BEST description of the relationship between organization's products, services, and resources?
정답: A
An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?
What should the insurance company consider NEXT to help resolve the situation?
정답: B
An organization is entering a new market with a range of services. Similar services already exist in the market, and the demand is high.
Which is the BEST approach to pricing and charging for the services in the new market?
Which is the BEST approach to pricing and charging for the services in the new market?
정답: A
An organization encourages employees to carry out small experiments to see what impact they may have. Recent experiments have included changing office layouts, reconfiguring virtual infrastructure, trialing small changes to apps used by its customers, and introducing small changes to contracts with key suppliers.
How could this help the organization become more competitive?
How could this help the organization become more competitive?
정답: D
An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.
As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?
As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?
정답: D
A commercial service provider has a strategy to introduce cloud storage services that will be popular with a wide range of consumers in multiple markets. Features will include fast upload speeds and secure storage.
Which should be included in the operating model for the new service?
Which should be included in the operating model for the new service?
정답: B