최신 HD0-100 무료덤프 - HDI Help Desk Analyst (HDA)
A customer calls and tells you that their problem is critical (high severity), however it is apparent to you that the problem is a low severity. What is the best way to handle the situation?
정답: A
In what three ways can you convey to the customer a desire and ability to help? (Choose three.)
정답: A,C,E
In which three circumstances is it appropriate to use open question? (Choose three.)
정답: A,C,D
Who is responsible for maintaining a working environment conductive to effective inter-departmental relationships.
정답: D
What is the first thing you should do if you think there is unlicensed software on computers at your company?
정답: B
Which three customer resources, if accessible on a company intranet, directly decrease call volume? (Choose three.)
정답: A,B,C
You are having a trouble understanding A customer with a strong accent. The first thing you should do is ______?
정답: B
What is the key benefit of a positive work environment?
정답: D
Which two are the primary purpose of an annual (periodic) survey? (Choose two.)
정답: A,D
Which three are the most common type of network problems? (Choose three.)
정답: B,C,D