최신 GCP-GCX 무료덤프 - Genesys Cloud CX Certified Professional

문제1

Which of the following statements is NOT true regarding Management Units?

A. A maximum of 100 agents can be added to a single Management Unit.

B. Management Units partition agents and interactions into logical groups.

C. Agents that handle the same set of interactions should belong to the same management unit.

D. They help you create, manage, and view schedules for a group.

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제2

How do you represent your organization when you contact the Genesys Cloud CX support team?

A. Agent Name

B. Company Name

C. Organization ID

D. ID

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제3

Carlos is an administrator who needs to extract data on a group of agents handling customer service calls and track their performance. These statistics allow him to estimate their average handling time.
Which of the following options would help him perform his task?

A. Directory

B. Documents

C. Workspaces

D. Activity

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제4

Genesys Cloud CX recommends that you deploy Edges in an N+1 configuration.
In the event that an active Edge fails or goes offline for routine maintenance, this configuration ensures that you can:

A. Place and receive ACD calls; non-ACD calls can neither be place nor received.

B. Place and receive both ACD and non-ACD calls.

C. Receive ACD and non-ACD calls, but not place.

D. Place ACD and non-ACD calls, but not receive.

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제5

Which of the following statements about WebRTC phones is incorrect?

A. Genesys Cloud CX WebRTC phone runs in the browser.

B. A WebRTC phone has no additional hardware or software requirements, apart from a supported browser.

C. A WebRTC phone can be used even when disconnected from the Cloud.

D. It is assigned to a specific user and only that user has permission to use the phone.

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제6

Which of the following is used to design and personalize your own working environment, allowing you to configure and store custom views for future use?

A. Documents

B. Evaluations

C. Workspaces

D. Activity

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제7

Which options can be configured when setting up a queue? (Choose two.)

A. Wrap-up Codes

B. Inbound Flows

C. ACD Skills

D. Utilization

E. Alerting Timeout

정답: A,D

설명: (DumpTOP 회원만 볼 수 있음)

문제8

Where can you add preconfigured settings to the phones?

A. Admin > Telephone > Phone Management > Base Settings

B. Admin > Telephone > Phone Management > Calls

C. Admin > Telephone > Phone Management > Phones

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제9

Once you create a custom field on your profile, it cannot be deleted from the Admin interface

A. True

B. False

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제10

What is the maximum tile size that can be uploaded onto Genesys Cloud CX's Workspace?

A. 100 MB

B. 10 MB

C. No limit

D. 2 GB

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

최신 GCP-GCX 무료덤프 - Genesys Cloud CX Certified Professional - Consolidated

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