최신 GCP-GCX 무료덤프 - Genesys Cloud CX Certified Professional

문제1

What are the two methods to create a conference call in Genesys Cloud CX? (Choose two.)

A. With multiple active calls, click and drag an unselected call onto the previously selected call details.

B. Have all attendees call you. When all calls are active, click the Start Conference button.

C. Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.

D. Click the Conference button in Genesys Cloud CX directory, and then enter the names or phone numbers of the attendees.

정답: A,B

설명: (DumpTOP 회원만 볼 수 있음)

문제2

You must define the phone configuration in Genesys Cloud CX to associate with a physical phone.
What binds the phone's settings in Genesys Cloud CX to a physical phone?

A. Hardware ID (MAC address)

B. Base settings

C. Phone name

D. Phone model

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제3

Which of the following statements about scripts is true?

A. Scripts are only used to configure flows when setting up Architect.

B. Scripts can be used in all types of interactions.

C. Scripts can be used for inbound interactions only.

D. Scripts may be used for outbound dialing campaigns only.

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제4

Which of the following is used to design and personalize your own working environment, allowing you to configure and store custom views for future use?

A. Documents

B. Evaluations

C. Workspaces

D. Activity

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제5

While Alex is monitoring queue reports, Sam deletes an inactive agent from the queue.
Will this affect the metrics that Alex is monitoring?

A. No

B. Yes

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제6

Genesys Cloud CX ACD assigns interactions to the most appropriate agent available.
Which of the following attributes is used to determine the best available agent? (Choose three.)

정답: B,C,D

설명: (DumpTOP 회원만 볼 수 있음)

문제7

Which view displays current metrics and information about queues if you have a membership?

A. Queues Activity

B. My Queues Activity

C. Queues

D. Queues Performance

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제8

Which of the following best defines the performance view for Queues?

A. Used to monitor real-time contact center metrics.

B. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

C. Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

D. Used to view historical data only.

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제9

You are preparing to deploy Genesys Cloud CX and need to order trunks.
Where can you find guidelines on PSTN carrier requirements?

A. By asking your carrier what you would need.

B. Get a default trunk line installed.

C. In the Genesys Cloud CX Resource Center.

D. On the PSTN carrier's web site.

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제10

Sam is in charge of handling incoming interactions that are sent via the queue. Some calls enter and exit the queue without being handled or terminated.
What terminology is used to describe such calls?

A. IVR

B. Disconnect

C. Flow-outs

D. Abandon

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

최신 GCP-GCX 무료덤프 - Genesys Cloud CX Certified Professional - Consolidated

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