최신 FSL-201 무료덤프 - Salesforce - Implementing Field Service Lightning

문제1

Northern Trail Outfitters wants to improve overall responsiveness to customers.
Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

A. Configure the Auto Dispatch scheduled job.

B. Leverage Resource Schedule Optimization.

C. Shuffle daily work manually via the Gantt.

D. Enable Drip-feed to dispatch the next appointments.

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제2

Universal Containers has discovered that many of its Technicians' initial visits require a return visit to complete the work.
Which two approaches should a Consultant recommend to accurately track these visits?
Choose TWO answers

A. Reschedule the Service Appointment for the new date.

B. Create a new Service Appointment on the original Work Order.

C. Create a new Work Order and Service Appointment.

D. Reschedule the Work Order for the new date.

정답: A,B

설명: (DumpTOP 회원만 볼 수 있음)

문제3

Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service.
How should a Consultant recommend UC handle unplanned service during times of severe weather?

A. Manually flag Service Appointments as "In Jeopardy" due to weather.

B. Postpone all lower-priority jobs and extend Due Dates.

C. Configure an Emergency Policy and use the Emergency Wizard.

D. Configure a new Service Level for immediate assignment.

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제4

The Org-Wide Default sharing for a Service Appointment is set to Private.
If the Service Appointment is cancelled, which users will have visibility to the record?

A. Owner of Service Appointment and members of User Territory

B. Assigned Resources, Qwner of Service Appointment and members of User Territory

C. Owner of Service Appointment and members of Service Territory

D. Assigned Resources, Owner of Service Appointment and members of Service Territory

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제5

Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the Consultant recommerd to meet the requirement?
Choose 2 answers

A. Define "Cannot Complete" as a Pinned Starus for Auto-Dispatch Services

B. Ensure that Status Transitions are configured to prevent the up3Ste from "Cannot Complete" to

C. Ensure that Status Transitions are configured to allow the status update from "Cannot Complete" to "Scheduled."

D. Define "Cannot Complete" as a Pinned Status for Scneduling and Optimization Services

정답: B,D

설명: (DumpTOP 회원만 볼 수 있음)

문제6

Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.
Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?
Choose 2 answers

A. Enable Sharing of Dispatched Service Appointments.

B. Enable Drip Feed Dispatching in Field Service Settings.

C. Set the Number of Services to Drip Feed on the Service Territory.

D. Set the Service Appointment to Dispatch in Field Service Settings.

정답: B,C

설명: (DumpTOP 회원만 볼 수 있음)

문제7

Universal Containers (UC) has enabled Salesforce Field
Service and installed the managed package. UC wants to
ensure that Technicians can update their own
appointments' status using the Dispatcher console Gantt
chart.
Which steps should the Consultant take to meet these
requirements?

A. Create Permission Sets and assign the Salesforce Field Service Admin Permission Set to Service Resources.

B. Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.

C. Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.

D. Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제8

Geolocation tracking is enabled for Universal Containers's Technicians but should only apply to full-time employees.
How can geolocation tracking for contractors be disabled?

A. Set the Geolocation Update Frequency field to zero for contractors.

B. Uncheck the Geocoding field on the Contractor's profile.

C. Add the Exclude Technician from Geolocation Tracking permission to a permission set and assign it to contractors.

D. A Uncheck the Collect Service Resource Geolocation History field in Field Service Mobile Settings.

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제9

The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.
Which two configurations should a Consultant implement to prevent Work Orders from being closed?
Choose 2 answers

A. Custom Work Order Status

B. Custom Work Order Escalation Rules

C. Custom Validation Rule on Work Orders

D. Custom Approval Process on Work Orders

정답: C,D

설명: (DumpTOP 회원만 볼 수 있음)

문제10

Technicians earn certifications that must be renewed periodically to ensure their skills remain up to date.
How can these certifications be managed on the Resource?

A. Add the Resource Skill and remove from the Service Territory once expired.

B. Add the Resource Skill and create Absence once expired.

C. Add the Resource Skill and track certification using reminder.

D. Add the Resource Skill and set the End Date.

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

최신 FSL-201 무료덤프 - Salesforce - Implementing Field Service Lightning

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