최신 CSFX 무료덤프 - BBPSD Customer Service

A. Talkative and interested more in opinions than facts.

B. Someone who often comes in to chat and not buy.

C. Unlikely to make a purchase.

D. An authoritative and informed customer.

A. Are always realistic.

B. Can sometimes not be met.

C. Must be met.

D. Can rarely be met.

A. Can help you to make the most of your time.

B. Help when working with colleagues.

C. Help to get a lot of things done at once.

D. Are a common time wasting activity.

A. Use of emails.

B. Lack of shop assistants.

C. Busy lives we lead.

D. Attitudes and assumptions that we make.

A. Phone communication.

B. Face-to-face communication.

C. Internet communication.

D. Written communication.

A. Amiable type.

B. Authoritative type.

C. Analytical type.

D. Relaxed type.

A. Keep the letter courteous, short and to the point and spell check it.

B. Read through the letter before sending.

C. Sign the letter yourself.

D. All of the above.

A. Mystery shopping.

B. Sales targeting.

C. Customer responsiveness.

D. Customer feedback.

A. They are more important than external customers.

B. They are equally as important as external customers.

C. They are more likely to be a returning customer.

D. They are more likely to complain than external customers.

A. Frequent interruptions.

B. Being indecisive.

C. Personal disorganisation.

D. Excessive socialising.