최신 CRT-251 무료덤프 - Salesforce Certified Sales Cloud Consultant

문제1

Cloud Kicks (CK) is migrating Account and Contact information from a legacy CRM system into Salesforce using Data Loader. Accounts in the legacy system have a unique ID field that is used to related Contacts to Accounts in the legacy system, CK wants to automatically match these Contacts to the relevant Accounts when loading Contacts into Salesforce.
What should a consultant recommend to meet the requirement?

A. Create External ID on Account.

B. Create Mater-Detail on Contact.

C. Create External ID on Contact.

D. Create Master-Detail on Account.

정답: A

문제2

The Cloud Kicks IT team has noticed that there are many duplicate Person Accounts.
The team can often easily identify duplicates and wants to merge them.
What should the consultant explain to the team about Person Account merges?

A. Person Accounts can be merged with other Person Accounts.

B. Person Accounts can be merged with contact records.

C. Person Accounts with a redundant relationship can be merged using matching rules.

D. Person Accounts can be merged with any type of Account

정답: A

문제3

Cloud Kicks plans to integrate its email system with Salesforce, and wants to show the last 2 months of email activity to its 75 sales reps.
What should a consultant recommend to meet this requirement?

A. Email to Salesforce

B. Einstein Activity Capture Standard

C. Sales Cloud Einstein

D. Sales Cloud Console

정답: B

문제4

Cloud Kicks (CK) has a private Opportunity sharing model and leverages Opportunity teams to extend sharing. Occasionally, a team member's access needs to be removed due to changes in sales structure.
How can CK revoke Opportunity team access on an ad-hoc basis?

A. REVISE

B. Remove the Opportunity team related list from page layouts.

C. REVISEC. Remove the user's Opportunity team member.

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제5

Cloud Kicks is implementing Sales Cloud and has asked a consultant to create an architecture diagram of the system.
Which stage of the project lifecycle does this fall under?

A. Test

B. Plan

C. Document

D. Design

정답: D

문제6

The marketing team is using a separate platform for managing prospects and wants to hand off qualified prospects to the sales team.
How should the consultant meet this requirement?

A. Create a report of Salesforce leads and compare it with marketing data on a regular basis.

B. Recommend an integration with the marketing platform that creates leads in Salesforce,

C. Recommend an integration with the marketing platform to Salesforce that generates tasks with lead information.

D. Create Salesforce users for the marketing team so they can enter leads directly Into Salesforre.

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제7

The project is almost finished, and now it's time to test the changes and updates that have been made before go-five. Cloud Kicks does not have a Partial or Full Sandbox.
How should the consultant recommend testing be conducted?

A. Create a new Sandbox and ask volunteers to test it with use cases.

B. Create test Accounts and Opportunities in Production and ask volunteers to test it with use cases.

C. Create a new Developer Edition org, populate it with data, and ask volunteers to test it with use cases.

D. Create a new Sandbox, populate it with data, and ask volunteers to test it with use cases.

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제8

Universal Containers (UC) recently implemented new Sales Cloud solutions. UC stakeholders believe that user adoption is best measured by the login rate.
Which two additional key metrics should the consultant recommend?
Choose 2 answers

A. Data quality score

B. Login lockouts

C. License assignments

D. Activities logged

정답: A,D

설명: (DumpTOP 회원만 볼 수 있음)

문제9

A sales manager for one of Cloud Kicks" sales territories is unable to see a forecast for the current quarter.
How should the consultant resolve this issue?

A. Set the sales manager as the Forecast Manager for this territory.

B. Select the correct forecast on the sales manager's user record.

C. Add the sales manager to the Forecasting public group.

D. Configure the date filter on the forecast and assign it to the sales manager.

정답: A

문제10

Universal Containers (UC) has launched Salesforce Chat and staffed its contact center with agents to chat with website visitors who ask questions about commercial containers. When UC used to outsource its contact center work, reports from the vendor showed that about 15% of chat conversations would result in a new lead.
Management wants better visibility into Chat's influence on lead creation in order to continue the program.
How can the consultant provide the insights UC needs to justify using Chat with internal contact center staff?

A. Ask the marketing department to provide the program with Google Analytics data for the commercial containers web pages.

B. Install the Chat (Live Agent) Dashboard package from the AppExchange. Add a chart to the dashboard to show the number of agent chats associated to new leads compared to the total number of agent chats for the period.

C. Add a custom field on the Chat Transcript object so agents can check a checkbox when a conversation results in a new lead. Create a report using the custom field.

D. Create a lead report that identifies the number of new leads with the lead source "Chat".

정답: C

문제11

Cloud Kicks is in the process of implementing Salesforce for its sales teams. Senior management has concerns about adoption.
What should a consultant recommend to encourage adoption?

A. Define the sales process.

B. Give users access to a Sandbox environment.

C. Plan a first release with minimum features

D. Establish goals and key metrics.

정답: D

문제12

Universal Containers is migrating data from a legacy system into Salesforce.
Which two considerations should a consultant take into account when importing Campaign Members?
Choose 2 answers

A. Leads, Contacts, and Business Accounts can be Campaign Members.

B. The Marketing User feature license must be assigned.

C. The Campaign ID is required in the import file.

D. The Status of the Campaign Member is optional.

정답: B,C

문제13

Cloud Kicks uses .pdf documents in Sales Cloud to help the sales team learn about new products. Which feature should a consultant recommend to store these documents?

A. Document lists

B. Salesforce Files

C. Files sync

D. Salesforce Knowledge

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제14

The consultant at Cloud Kicks has noticed that sales data is quickly outdated and wants to keep Account data current.
What should the consultant recommend to maintain current Account information?

A. Build a weekly data update from in-house systems to refresh data in Salesforce.

B. Email the contacts and leads to obtain their current information.

C. Use third-party data to update and add records to Salesforce.

D. Enable Automated Account Fields in Setup.

정답: C

문제15

Cloud Kicks has decided to implement Sales Cloud Einstein. After setting up Sales Cloud Einstein, a consultant finds some of the features are not enabled.
What are two steps the consultant can take to troubleshoot the issue?
Choose 2 answers

A. Validate the Connected App Details.

B. Reconfigure the Einstein Lead Scoring app.

C. Verify Integration User Profile Details

D. Check Sales Cloud Einstein permission set assignments.

정답: A,C

문제16

Universal Containers wants to minimize the need for sales reps to manually create meetings and events that are stored on their calendars.
Which two Einstein Activity Capture (EAC) capabilities should the consultant consider? Choose 2 answers

A. EAC a two-way sync for events and contacts.

B. EAC adds events to the activity timeline for custom objects.

C. EAC supports emails, events, and contacts.

D. EAC events are unable to be synched with contacts and leads.

정답: A,C

설명: (DumpTOP 회원만 볼 수 있음)

문제17

Cloud Kicks (CK) operates in multiple countries and wants to track historical exchange rates. The consultant at CX has implemented dated exchange rates by using Advanced Currency Management.
How is the converted currency amount calculation on Opportunities determined?

A. The exchange rate at the time the opportunity is closed

B. The current exchange rate regardless of the close date

C. The close date only when the stage is closed

D. The close date regardless of the opportunity stage

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제18

Multiple sales reps work together to close opportunities at Good Kicks. Management needs to know how much each sales nap receives on opportunities they dose to maintain accurate quota reports.
Which solution should a consultant recommend to meet the requirement?

A. Enable Opportunity Team Selling and create a report grouped by Opportunity team member.

B. Create custom fields on the Opportunity object for sales reps to enter a credit percentage.

C. Set the organization-wide sharing default for the Opportunity object to Private.

D. Enable Opportunity Spats and add the Opportunity Splits related list to Opportunity page layouts.

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

최신 CRT-251 무료덤프 - Salesforce Certified Sales Cloud Consultant

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