최신 7392X 무료덤프 - Avaya Aura® Call Center Elite Implementation

문제1

Which properties of the call center must be configured so that hunt groups are treated as skill hunt groups for the Automatic Call Distribution (ACD)?

A. Hunt groups are set to be skill hunt groups if the ACD is set to no, and If Expert Agent Selection is set to no.

B. Hunt groups are set to be skill hunt groups If ACD Is set to yes, and Expert Agent Selection is set to yes.

C. Hunt groups are set to the skill hunt groups if the ACD is set to yes, and if Expert Agent Selection is set to no.

D. Hunt groups are set to be skill hunt groups if the ACD Is set to no, and if Expert Agent Selection is set to yes.

정답: B

문제2

Which component handles the featured of Avaya Aura Call Center Elite?

A. Session Manager

B. Media Server

C. Presence Services

D. Communication Manager

정답: D

문제3

To ensure that announcements always start at the beginning when played as part of a vector, which action must be taken?

A. Create forced announcements

B. Set the queue field to Yes

C. Use Analog announcements only

D. Use external announcements

정답: B

문제4

Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)

A. It provides basic reporting on Vectors, Agents, and Trunk Groups.

B. It provides options for selecting among available agents with the same skill.

C. It enables recorded announcements to be played to incoming calls.

D. It improves agent performance as supervisors have the option to have agents handle calls based on either skill level or greatest need.

E. It facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.

정답: B,D

문제5

A customer wants to routinely monitor their vectors for unexpected results. How should they monitor their results?

A. Use the Exceptions > Reports > Vector Exceptions in the Call Management System.

B. Use the display events command in the Communication Manager.

C. Use the lint history command in the Communication Manager.

D. Use the System Maintenance > Reports > Error Log Report in the Call Management System.

정답: B

문제6

To improve call handling and agent productivity you set up a vector using Look Ahead Interflow to check if the remote site can accept a call and has an agent available. You only want to interflow calls that are at the top two positions queue.
Which command would be entered in the vector to accomplish this?

A. route-to number 9581234 with cov n if interflow-qpos<=2

B. route-to number 9581234 with cov n if interflow-qpos<2

C. route-to number 9581234 with cov y if interflow-qpos=2

D. route-to number 9581234 with cov y if interflow-qpos>=2

정답: D

최신 7392X 무료덤프 - Avaya Aura® Call Center Elite Implementation

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