최신 7392X 무료덤프 - Avaya Aura® Call Center Elite Implementation

문제1

An Elite Call Center agent is assigned the following Skills:

And the Call Handling Preference is configured as Greatest Need.

Which of the culls will the agent handle first under the greatest need handling preference?

A. Skill 3 Call

B. Skill 2 Call

C. Skill 4 Call

D. Skill 1 Call

정답: C

문제2

Customers need to use the extension 5004 for announcements In a vector but the vector will not save. To ensure that the resources are configured, what should be done first?

A. Configure an announcement using the extension 5003.

B. Configure a dial plan with a 4-digit extension that begins with 5.

C. Record an announcement.

D. Configure a dial plan with a 4-d|git feature access code.

정답: C

문제3

Which three features on the Vector Directory Number (VDN) form are only Call Center Elite feature related?
(Choose three.)

A. Meet-me Conferencing

B. Skill Preferences (1st, 2nd, 3rd Skills)

C. Best Service Routing (BSR) Application

D. VDIM Variables

E. Attendant Vectoring

정답: A,C,D

문제4

Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)

A. It includes Export Agent Selection (EAS) and Business Advocate (BA).

B. It is possible to use Vector Directory Number (VDN) skill preferences.

C. SLM can be used as an agent-based call distribution type.

D. Service Level Maximize (SLM) can be used as a skills-based call distribution type.

E. Call Management System (CMS) or IQ must be used as the reporting tool.

정답: A,D,E

문제5

Which component handles the featured of Avaya Aura Call Center Elite?

A. Session Manager

B. Media Server

C. Presence Services

D. Communication Manager

정답: D

문제6

Which two statements describe why the agent's state would be designated as 'OTHER' in a non-EAS environment? (Choose two.)

A. The agents are on outgoing calls.

B. An ACD call is ringing at their telephone.

C. The agents are on calls from another split.

D. The agents are dialing a number to place a call or activate a feature.

E. The agents have pressed thou aux work button.

정답: B,D

최신 7392X 무료덤프 - Avaya Aura® Call Center Elite Implementation

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