최신 7392X 무료덤프 - Avaya Aura® Call Center Elite Implementation
Customers need to use the extension 5004 for announcements In a vector but the vector will not save. To ensure that the resources are configured, what should be done first?
정답: C
Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)
정답: A,D,E
How can an Installer Identify If a customer has the Avaya Aura Call Center Elite package?
정답: C
With Expert Agent Selection (EAS), when is an agent-loginlD associated with a specific extension?
정답: A
A supervisor with console permission cm enter an agent's login ID, and add or remove an agent's skill via Feature Access Code (FAC). Agents can also dial FAC to add or remove a skill.
Which statement is true about the configuration of this feature?
Which statement is true about the configuration of this feature?
정답: D
Refer to the exhibit.
A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent's Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are queuing to the incorrect group of agents.
What would be the reason for this?
A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent's Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are queuing to the incorrect group of agents.
What would be the reason for this?
정답: C