최신 7392X 무료덤프 - Avaya Aura® Call Center Elite Implementation

문제1

Which two functions do Vector Directory Numbers (VDNs) perform in a call center? (Choose two.)

A. VDNs define the call flow through the call center.

B. VDNs pass parameters to the vector for processing.

C. VDNs ensure that agents can originate and terminate calls.

D. VDNs interpret the skills an agent has.

E. VDNs route calls by pointing to a vector.

정답: B,E

문제2

Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)

A. Agents could be logged in to 20 splits maximum.

B. After an ACD-call, an agent will automatically change its state to AUX.

C. Agents should log in manually to each split.

D. Splits could be measured by Basic Call Management System (BCMS).

정답: C,D

설명: (DumpTOP 회원만 볼 수 있음)

문제3

Refer to the exhibit.

Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable
"A"?

A. 87654

B. 876549432

C. 9432

D. 3876

정답: D

문제4

Which three features on the Vector Directory Number (VDN) form are only Call Center Elite feature related?
(Choose three.)

A. Meet-me Conferencing

B. Skill Preferences (1st, 2nd, 3rd Skills)

C. Best Service Routing (BSR) Application

D. VDIM Variables

E. Attendant Vectoring

정답: A,C,D

문제5

Which properties of the call center must be configured so that hunt groups are treated as skill hunt groups for the Automatic Call Distribution (ACD)?

A. Hunt groups are set to be skill hunt groups if the ACD is set to no, and If Expert Agent Selection is set to no.

B. Hunt groups are set to be skill hunt groups If ACD Is set to yes, and Expert Agent Selection is set to yes.

C. Hunt groups are set to the skill hunt groups if the ACD is set to yes, and if Expert Agent Selection is set to no.

D. Hunt groups are set to be skill hunt groups if the ACD Is set to no, and if Expert Agent Selection is set to yes.

정답: B

문제6

A supervisor with console permission cm enter an agent's login ID, and add or remove an agent's skill via Feature Access Code (FAC). Agents can also dial FAC to add or remove a skill.
Which statement is true about the configuration of this feature?

A. The supervisor's class of restriction (COR) must have the field "Can Force a Work State Change" set to y.

B. The supervisors COR must have the field "Add/Remove Agent Skills" set to y.

C. The supervisors COS must have the field "Can Force a Work State Change" set to y.

D. The supervisors class of services (COS) must have the field "Add/Remove Agent Skills" set to y.

E. The agent's COS must have the field "Add/remove Agent Skills" set to y.

정답: D

최신 7392X 무료덤프 - Avaya Aura® Call Center Elite Implementation

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