최신 6201.1 무료덤프 - Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation
In an active non-Expert agent selection (AES) environment, what is each hunt group known as?
정답: B
설명: (DumpTOP 회원만 볼 수 있음)
A customer wants to optimize agent resources while also servicing calls in queue.
Which Advocate feature will meet this requirement? I
Which Advocate feature will meet this requirement? I
정답: A
The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?
What is the major difference that could affect call data?
정답: C
Which application or menu can be used for creating an ACD on CMS?
정답: B
Agents in the Quick Credit call center often give customers there extension number when a return call is required. The main message instructs those who know their party's extension to enter it at any time.
Which two vector commands are used to route the call? (Choose two.)
Which two vector commands are used to route the call? (Choose two.)
정답: D,E
A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1 How is this accomplished?
정답: D