최신 6201-1 무료덤프 - Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation

문제1

Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that being delivered? (Choose two.)

A. by the flashing skill button on the telephone set

B. by the VDN of Origin announcement before call is delivered

C. by the telephone display (a = Originator Name to VDN)

D. by the Skill whisper announcement before call: is delivered

정답: B,C

설명: (DumpTOP 회원만 볼 수 있음)

문제2

Click the Exhibit button.
The Quick Credit call center opened at 8 a.m. on the Friday, the day after a holiday By
8:30, the customer service line had received 6 customer complaints all1 stemming from calls to the center the day before. Callers complained that they received the "all agents are busy" recording but regardless how long they waited, were never answered.
What caused callers to be queued even though the Quick Credit call center was closed on the holiday?

A. The Communication Manager was down.

B. The holiday was not administered in the holiday tablet

C. An agent forgot to log out.

D. The holiday recording was not functioning properly.

정답: B

문제3

To activate, which three options require an Avaya authorization password? (Choose three)

A. the number of ACDs that the CMS system can monitor

B. simultaneous CMS Supervisor logins

C. the number of agents that the CMS can report on

D. features assigned to each user

E. the number of users that can be administered in the CMS

정답: A,B,C

설명: (DumpTOP 회원만 볼 수 있음)

문제4

Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)

A. From the CMS menu. Maintenance Connection Status shows a link operational.

B. From the CMS menu, Maintenance: Error Log Report shows calls being transmitted

C. The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.

D. The /cms/install/logdir/admin. log shows a link is operational.

E. The arrow an the CMS menu is up

정답: A,D,E

문제5

Which application or menu can be used for creating an ACD on CMS?

A. cms adm

B. CMS-Supervisor

C. CMS-Terminal

D. cms svc

정답: B

문제6

Which two statements about scheduling backups with the Timetable feature are true?
(Choose two)

A. Timetable can be used to schedule a LAN backup of the customer's data.

B. A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b

C. A Timetable can be scheduled using CMS Supervisor or ASCII CMS.

D. A Maintenance Backup Timetable is shipped with the CMS system but it is not scheduled.

E. Timetable can be used to schedule a LAN backup of the customer's system.

정답: B,D

최신 6201-1 무료덤프 - Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation

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