최신 6201-1 무료덤프 - Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation
Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that being delivered? (Choose two.)
Which two ways can the agent identify the type of call that being delivered? (Choose two.)
정답: B,C
설명: (DumpTOP 회원만 볼 수 있음)
The file that indicates link status has been checked. The link is down and will not come up.
The following message appears
PBX Configuration mismatch, Switch has: 100 agents 23 splits 10 trunks 5 trunk groups
*100 VDNs
What can be done to solve this problem?
The following message appears
PBX Configuration mismatch, Switch has: 100 agents 23 splits 10 trunks 5 trunk groups
*100 VDNs
What can be done to solve this problem?
정답: D
Agents in the Quick Credit call center often give customers there extension number when a return call is required. The main message instructs those who know their party's extension to enter it at any time.
Which two vector commands are used to route the call? (Choose two.)
Which two vector commands are used to route the call? (Choose two.)
정답: D,E
Click the exhibit button
A Miami based medical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center will staff only a few medical answer line agents to answer critical calls major evacuation the answer line will not be staffed instead of reaching a live agent, callers will receive a pre-recorded information In the example vector segment, what is represented by the E in steps 2 and 3?
A Miami based medical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center will staff only a few medical answer line agents to answer critical calls major evacuation the answer line will not be staffed instead of reaching a live agent, callers will receive a pre-recorded information In the example vector segment, what is represented by the E in steps 2 and 3?
정답: B
To configure the eri0 network device on CMS, which set of Solaris files, must be edited?
정답: D
Which Communication Manager SAT command provides a list of vectors that contain a specific variable?
정답: D
설명: (DumpTOP 회원만 볼 수 있음)