최신 33810X 무료덤프 - Avaya Aura® Contact Center Solution Design

문제1

A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach.
Which three deployments are allowed for Avaya IX ™Workspaces? (Choose three.)

A. Multimedia Contact Server only

B. Voice and Multimedia Contact Server with Avaya Media Server

C. One-X Agent

D. Voice and Multimedia Contact Server without Avaya Media Server

E. Voice Contact Server only

정답: B,D,E

문제2

A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture, What is the purpose of the Logical Architecture Diagram?

A. As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.

B. It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.

C. It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.

D. It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.

정답: B

문제3

The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.
Which application programming interface type is used to publish the CCT functions?

A. Open Database Connectivity (ODBC)

B. Open Computing Language (OpenGL)

C. Microsoft .NET

D. Simple Direct Media Layer

정답: A

문제4

A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A. Avaya Multimedia Messaging

B. Engagement Assistant

C. Microsoft Lync

D. Presence Service

정답: D

문제5

Refer to the exhibit.

A Contact Center administrator uses different tools and applications In the Contact Center environment.
Which application is shown In the exhibit?

A. Agent Map

B. Avaya Agent Desktop

C. Avaya Contact Center Orchestration Designer

D. Avaya one-X® Agent Desktop

정답: C

최신 33810X 무료덤프 - Avaya Aura® Contact Center Solution Design

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