최신 3301 무료덤프 - Avaya Aura Contact Centre Maintenance & Troubleshooting

문제1

You are using the Communication Control Toolkit (CCT) Reference Client to troubleshoot issues with CCT in a SIP based environment. You have started up the Reference Client and connected using the Credentials of a domain account. The Available Desktop Devices list contains a single device, with red icon beside its associated address and status of "Acquisition Failure".
According to the information presented in the Reference Client, what is the status of the device?

A. The address is not mapped to the domain account that you used to connect to CCT.

B. CCT is unable to control the device via the VR87 protocol.

C. The address has not been configured in CCT.

D. The device is configured but has been put into Offline mode in CCT.

정답: A

문제2

You must change the hostname or the Contact Center Manager Server (CCMS) in an Avaya Aura contact Center (AACC) installation which contains only CCMS and Contact Center Manager Administration (CCMA).
After changing the computer name on the CCMS server, what is the next step in the hostname change procedure?

A. Update the CCMS hostname on the CCMA server.

B. Run the Contact Center Computer Name Synchronization Utility on the CCMS server.

C. Update the HOSTS file on the CCMA server.

D. Reboot the CCMS server.

정답: B

문제3

You are in the process of migrating an Avaya NHS Contact Center Multimedia (CCMM) 6 0 server to a new Avaya Aura Contact (enter (AACC) CCMM 6 server. The old server remains a large number of e m attachments, which you must ensure are made available on the new server.
What is the process for migrating the e-mail attachments to the new server?

A. While backing up the CCMM database, e-mail attachments are automatically included- The backup location must be a mapped network drive.

B. While bat king up the CCMM database, you may specify any location to back up e mail attachments. Supported backup destinations include mapped network drives, locally conned external hard drives, or internal disk storage.

C. You must manually copy the e-mail attachments from the old server to the same location on the new server.

D. While backing up the CCMM database, e mail attachments must be hacked up to the same location as the database. The backup location must be a mapped network drive.

정답: A

문제4

Which windows Event Viewer folder contains Communications Control Toolkit (CCT) audit, error, and security log files?

A. Windows Event Viewer \ Applications and Services

B. Windows Event Viewer Logs\Security

C. Windows Event Viewer Logs\System

D. Windows Event Viewer Logs\Applications

정답: A

문제5

In Avaya Aura Contact Center (AACC), how do you create auto responses that address the most commonly received e-mail queries?

A. Use the "Auto-Suggest Promotion" tool in CCMM Administration to promote auto-suggestions auto-responses based on the percentage of contacts for which each auto-suggestion was selected.

B. Run a "Contact Summary" report in Historical Reporting on the CCMA server and create auto-responses based on the most frequently-occurring e-mail contact topics in the report.

C. Run ,1 "Contacts is Closed by Auto Suggestion, top 5" historical report from the "Multimedia" folder in Historical Reporting on the Contact Center Manager Administration (CCMA) server, and auto suggestion keywords and responses from the report to create new e-mail auto-respect.

D. Enable "Keyword Reporting" for e-mail contacts in the "E mail" tool in Contact Center Multimedia (CCMM) Administration, then use the "Keyword Frequency" tool to determine which keywords would be used to trigger new auto-responses.

정답: A

최신 3301 무료덤프 - Avaya Aura Contact Centre Maintenance & Troubleshooting

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