최신 ITILFND 무료덤프 - EXIN ITIL - Foundation
Which of the following are classed as stakeholders in service management?
1 . Customers
2 . Users
3 . Suppliers
1 . Customers
2 . Users
3 . Suppliers
정답: A
Which statement should NOT be part of the value proposition for Service Design?
정답: C
Which of the following should be done when closing an incident?
1 . Check the incident categorization and correct it if necessary
2 . Check that the user is satisfied with the outcome
1 . Check the incident categorization and correct it if necessary
2 . Check that the user is satisfied with the outcome
정답: A
Which of the following correctly states the relationship between urgency, priority and impact?
정답: B
Which of the following would commonly be found in a contract underpinning an IT service?
1. Financial arrangements related to the contract
2. Description of the goods or service provided
3. Responsibilities and dependencies for both parties
1. Financial arrangements related to the contract
2. Description of the goods or service provided
3. Responsibilities and dependencies for both parties
정답: A
Which process is responsible for low risk, frequently occurring, low cost changes?
정답: D
Which of the following statements is CORRECT for every process?
1 . It delivers its primary results to a customer or stakeholder
2 . It defines activities that are executed by a single function
1 . It delivers its primary results to a customer or stakeholder
2 . It defines activities that are executed by a single function
정답: B
What BEST describes the value of service strategy to the business?
정답: C
Which stage of the service lifecycle is MOST concerned with defining policies and objectives?
정답: B
Which stage of the service lifecycle identifies, defines and aligns the IT solution with the business requirements?
정답: B
Which of the following is the best definition of IT service management?
정답: A
Which of the following are reasons why ITIL is successful?
1. ITIL is vendor neutral
2 . It does not prescribe actions
3 . ITIL represents best practice
1. ITIL is vendor neutral
2 . It does not prescribe actions
3 . ITIL represents best practice
정답: A
Which one of the following is it the responsibility of supplier management to negotiate and agree?
정답: C