최신 ITILFND 무료덤프 - EXIN ITIL - Foundation
Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?
정답: B
Which of the following is the best definition of IT service management?
정답: A
Which two processes will contribute MOST to enabling effective problem detection?
정답: A
Which process includes business, service and component sub-processes?
정답: D
Which of the following types of service should be included in the scope of service portfolio management?
1 . Those planned to be delivered
2 . Those being delivered
3 . Those that have been withdrawn from service
1 . Those planned to be delivered
2 . Those being delivered
3 . Those that have been withdrawn from service
정답: A
Which of the following are CORRECT Service Design Aspects?
1 ) Service Solutions for new or changed services
2 ) Management policies and guidelines
3 ) Business requirements technology and management architectures
4 ) Process requirements technology and management architectures
1 ) Service Solutions for new or changed services
2 ) Management policies and guidelines
3 ) Business requirements technology and management architectures
4 ) Process requirements technology and management architectures
정답: A
Where should all master copies of controlled software and documentation be stored?
정답: C
What guidance does ITIL give on the frequency of production of service reporting?
정답: D
Which statement about the known error database (KEDB) is CORRECT?
정답: A
Where would you expect incident resolution targets to be documented?
정답: C
Which process is responsible for eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented?
정답: C
What is a characteristic of a process?
정답: B
What BEST describes the value of service design to the business?
정답: D
Which of the following is best definition of IT service management?
정답: A
Which is the CORRECT list for the three levels of a multi-level service level agreement (SLA.?
정답: B