최신 7392X 무료덤프 - Avaya Aura® Call Center Elite Implementation

문제1

When a customer upgrades from Basic Avaya Call Center to Avaya Aura Call Center Elite, which three features are added? (Choose three.)

A. Hunt Group

B. Call Management System (CMS)

C. Service Level Maximize

D. Agent Selection (EAS)

E. Advocate

정답: C,D,E

설명: (DumpTOP 회원만 볼 수 있음)

문제2

A supervisor wants their agents to automatically log out at a specific time.
Which two administration forms are used to configure this functionality? (Choose two.)

A. Agent LoginID Form

B. Station Form

C. Hunt Group Form

D. Feature-Related System-Parameters Form

정답: A,D

문제3

For a split Day report, how many days of historical data show in the Basic Call management System (BCMS)?

A. 7

B. 1

C. 3

D. 2

E. 5

정답: A

문제4

A customer wants to avoid an abandoned Call if an agent leaves their position, and an Incoming automatic call distribution (ACD) call rings at the agent's phone.
Which call center feature provides this capability?

A. Variable in Vectors

B. Forced Agent Logout from the After Call Work (ACW) mode

C. Adjunct Routing

D. Redirection on No Answer (RONA)

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제5

Which statement describes the purpose and function of a hunt group?

A. It Is a group of skills that an agent has to manage specific calls.

B. It Is a group of agents that all have- the ability to answer specific calls.

C. It is a group of extensions that receive calls to a specific telephone number.

D. It Is a group of VDNs that receive calls and pass to a vector.

정답: B

문제6

A customer is waiting. In queue, listening to music, and waiting for the call to be routed to an agent. Which mechanism controls what happens while the customer is wafting In the queue?

A. Vectors

B. Agent Stations

C. Hunt Groups

D. Skills

정답: B

문제7

A customer wants to configure their call center for emergencies.
Which action would you advise the call center supervisor to use to configure an alternate call path In case of a disaster?

A. Set a trunk group and change the trunk number using a variable.

B. Set a feature access coda that detects a power outage and reroutes calls automatically.

C. Set a value variable and change the value assigned using a feature access code.

D. Set a vector directory number with a collect type variable.

정답: B

최신 7392X 무료덤프 - Avaya Aura® Call Center Elite Implementation

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