최신 ITILFND_V4 무료덤프 - EXIN ITIL 4 Foundation
Which of the following is the MOST important for effective incident management?
정답: C
Which value chain activity ensures that ongoing service activity meets user expectations?
정답: D
What is the CORRECT order for the three phases of problem management?
정답: D
Which statement about emergency changes is CORRECT?
정답: D
What ensures that a service provider and a service consumer continually co-create value?
정답: D
설명: (DumpTOP 회원만 볼 수 있음)
Which activity is part of the 'continual improvement' practice?
정답: A
Which statement about the purpose of the Monitoring and event management practice is TRUE?
정답: C
Identify the missing word in the following sentence:
A service is a means of enabling value co-creation by facilitating [?] that customers want to achieve, without the customer having to manage specific costs and risks.
A service is a means of enabling value co-creation by facilitating [?] that customers want to achieve, without the customer having to manage specific costs and risks.
정답: C
Which of the four dimensions includes the knowledge bases needed to deliver and manage services?
정답: C