최신 ITIL-F 무료덤프 - EXIN ITIL Foundation
Which process is responsible for managing all service requests from users?
정답: C
Which process would be used to compare the value that newer services have offered over those they have replaced?
정답: B
Which one of the following does service metrics measure?
정답: A
What BEST describes the value of continual service improvement to the business?
정답: D
What structure of service desk appears to the customer to be a single centralized desk, but may in fact be based in a number of different locations?
정답: A
In which of the following areas would ITIL complementary guidance provide assistance?
1 . Adapting best practice for specific industry sectors
2 . Integrating ITIL with other operating models
1 . Adapting best practice for specific industry sectors
2 . Integrating ITIL with other operating models
정답: B
Which process is responsible for sourcing and delivering components of requested standard services?
정답: C
Which process is responsible for discussing reports with customers showing whether services have met their targets?
정답: A
Which of the following service desk organizational structures are described in service operation?
1 . Local service desk
2 . Virtual service desk
3 . IT help desk
4 . Follow the sun
1 . Local service desk
2 . Virtual service desk
3 . IT help desk
4 . Follow the sun
정답: B
Which of the following is NOT an objective of request fulfillment?
정답: B
Implementation of ITIL service management requires the preparation and planning of the effective and efficient use of "the four Ps".
What are these four Ps?
What are these four Ps?
정답: B
Which process is responsible for ensuring that appropriate testing takes place?
정답: D