최신 ITIL-4-Transition 무료덤프 - ITIL 4 Managing Professional Transition

문제1

A web hosting provider has decided to apply more of a 'shift left' approach to service support. The provider knows that users like video tutorials as well as communicating via instant messaging and social networks.
What should the service provider use to expand how users access support and improve the user experience?

A. Service level management

B. Omnichannel management

C. Service interaction method

D. Benefits dependency network

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제2

An organization is reviewing the support of its IT services.
Which is an example of an 'outside in' approach?

A. Contacting the organization's ITSM software tool provider to learn about software updates which might improve the support of the services

B. Understanding how infrastructure and application suppliers are involved in the end-to-end value chain for the support of services

C. Asking for feedback from the internal technical teams to ensure they are able to deliver against the support requirements

D. Conducting customer and user satisfaction surveys to gather feedback on how customers and users perceive the support of IT services

정답: D

문제3

An organization is attempting to improve the design, development and transition of new services. It recognizes that some ways of working are not focused on creating value.
Which is an example of a working practice that the organization should STOP?

A. Defining the features and functionality of services by relying on the developers' previous experience of designing similar systems for customers

B. Involving customers and users in testing activities to understand whether the service meets the customers' and users' expectations

C. Involving users, customers and other stakeholders when communicating desired outcomes in the form of user stones

D. Designing systems with the continual involvement of customers to ensure that any changes in requirements are understood as early as possible

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제4

An organization wants to become more efficient by reducing the amount of unnecessary work they do. Which approach would be MOST helpful?

A. Site reliability engineering

B. DevOps

C. Safety culture

D. Lean OK

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제5

Which is an example of results-based measurement and reporting?

A. Measuring and reporting the cost of providing a service to customers and users

B. Measuring and reporting the number of hours worked by service desk employees

C. Measuring and reporting the number of supplier-related interruptions to a service

D. Measuring and reporting the customer satisfaction with closed incidents

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제6

From the perspective of a service provider how does the digital product lifecycle start?

A. With the co creation of value

B. With the offboarding of customers

C. With the exploration of market opportunities

D. With the onboard mg of customers

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

최신 ITIL-4-Transition 무료덤프 - ITIL 4 Managing Professional Transition

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