최신 ITIL-4-Specialist-Monitor-Support-Fulfil 무료덤프 - Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil
Incident management team uses monitoring and event management tools to detect incidents as early as possible. What other incident management activities can benefit from the use of these tools?
정답: C
설명: (DumpTOP 회원만 볼 수 있음)
What is a part of the service desk manager role?
정답: A
설명: (DumpTOP 회원만 볼 수 있음)
A service provider has been utilizing some monitoring and event management capabilities for years, but never had an integrated approach to the practice. Different teams use different monitoring tools to detect and handle events in their areas of responsibility. What should be the FIRST step for the service provider to establish and automate an integrated monitoring and event management practice?
정답: A
설명: (DumpTOP 회원만 볼 수 있음)
Which of the following statements provides the BEST reason for applying a workaround?
정답: D
설명: (DumpTOP 회원만 볼 수 있음)
Which of the following is NOT an area to consider for creating a common language in the multi-vendor environment?
정답: C
설명: (DumpTOP 회원만 볼 수 있음)
How does the service request management practice achieve its purpose of supporting the agreed quality of a service?
정답: A
설명: (DumpTOP 회원만 볼 수 있음)
What competency is the MOST important when performing the activity 'event logging'?
정답: C
설명: (DumpTOP 회원만 볼 수 있음)
What is a capability criterion for the service request management practice which is related to the 'information and technology' dimension of service management?
정답: B
A service provider has different product focused teams, plus a small problem management team.
What activity is MOST LIKELY to be a responsibility of the problem management team?
What activity is MOST LIKELY to be a responsibility of the problem management team?
정답: D
설명: (DumpTOP 회원만 볼 수 있음)
Which activity of the 'user query handling' process will result in the service desk agent resolving the query at first line?
정답: C
설명: (DumpTOP 회원만 볼 수 있음)