최신 ITIL-4-Specialist-High-velocity-IT 무료덤프 - Peoplecert ITIL 4 Specialist: High-velocity IT
An organization is evaluating the advantages and disadvantages of replacing its legacy information systems with cloud-based services as part of its strategic plan. The market is extremely competitive, so the organization wants to ensure that all factors are considered.
Which technique would allow this organization to BEST understand the external factors that could influence this decision?
Which technique would allow this organization to BEST understand the external factors that could influence this decision?
정답: B
Which activity describes user-centered service design?
정답: D
Which activity, carried out by both the service provider and the service consumer, enables service provision and consumption to start?
정답: C
A consumer organization is making significant changes to the technologies used by its employees, and is discussing those changes with its service provider.
How can the service provider BEST demonstrate the capability to meet the needs of the consumer organization?
How can the service provider BEST demonstrate the capability to meet the needs of the consumer organization?
정답: C
What helps people to understand the value of an initiative, and reduces their resistance?
정답: B
An organization has recently made improvements to how users request new phones, track their arrival, and get help setting the phone up.
Which practice has been most affected by these improvements?
Which practice has been most affected by these improvements?
정답: A
Which value chain activity communicates the current status of all four dimensions of service management?
정답: A
Which is intended to help an organization adopt and adapt ITIL guidance?
정답: A
An organization works in a highly regulated industry. A new regulation has been introduced that requires additional information to be recorded about users each time the service desk logs an incident in the service logging tool. They want to put controls in place to ensure that the regulation is followed.
Which is the BEST approach?
Which is the BEST approach?
정답: D
How can an organization facilitate positive outcomes and experiences throughout the customer journey?
정답: D