최신 ITIL-4-Specialist-Create-Deliver-and-Support 무료덤프 - ITIL 4 Specialist: Create, Deliver and SupportExam

문제1

Which is often included in an Agile approach to software development?

A. CI/CD

B. Integrated service management toolsets

C. Advanced analytics

D. Information models

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제2

What approach can ensure testing happens earlier in the development lifecycle?

A. Managing work as tickets

B. Shift-left

C. Service integration and management

D. Robotic process automation

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제3

When verifying that an incident has been resolved, which is an example of value as perceived by a user?

A. A better understanding of a complex networking scenario, enabling the creation of a new knowledge article

B. An accurate and complete incident record, enabling subsequent trend analysis of incidents

C. A swift restoration of a point of sale system, enabling customers to be served with minimal disruption

D. An incident resolved within the target SLA time, enabling efficient use of service desk resources

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제4

An organization wants to encourage its employees to suggest improvements to its practices. However, employees are reluctant to suggest improvements because their suggestions have been ignored in the past. The employees do not trust their managers to be open and transparent.
Which concept should be applied to overcome this challenge?

A. Shift-left

B. A continual improvement culture

C. Working with a customer-oriented mindset

D. Workforce planning and management

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

최신 ITIL-4-Specialist-Create-Deliver-and-Support 무료덤프 - ITIL 4 Specialist: Create, Deliver and SupportExam

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