최신 ITIL-4-Specialist-Create-Deliver-and-Support 무료덤프 - ITIL 4 Specialist: Create, Deliver and SupportExam

문제1

An organization experiences delays when creating and changing products and services. This is largely because software developers store code in their individual repositories.

A. Continuous delivery

B. Continuous integration

C. Continual improvement

D. Continuous deployment

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제2

Which is an example of a divisional organizational structure?

A. An organization which has a different business unit for each of its products

B. An organization which uses a grid of reporting relationships

C. An organization which does not have a layered management structure

D. An organization which has arranged its teams in a hierarchical authority structure

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제3

When verifying that an incident has been resolved, which is an example of value as perceived by a user?

A. A better understanding of a complex networking scenario, enabling the creation of a new knowledge article

B. An accurate and complete incident record, enabling subsequent trend analysis of incidents

C. A swift restoration of a point of sale system, enabling customers to be served with minimal disruption

D. An incident resolved within the target SLA time, enabling efficient use of service desk resources

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제4

An organization has found that a significant amount of rework is required because tickets are escalated from the service desk team to higher tiers of support. This rework causes delays and results in recurring incidents as service desk agents rarely see how incidents are resolved. Which approach can be used to reduce this rework and its consequences?

A. Limit the use of tickets to major and high-priority incidents

B. Train agents to capture the information required by each support team

C. Validate the data when tickets are being created by service desk agents

D. Use swarming to improve collaboration and validate information

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제5

A large organization is planning to integrate multiple systems into its existing IT infrastructure. What approach should the organization consider to achieve effective integration?

A. Adopting a 'big bang' approach for all integrations simultaneously

B. Implementing point-to-point integration for each system

C. Using incremental delivery for the integration of multiple components

D. Choosing direct integration with no predetermined order for deployment

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제6

A large organization has a centralized service desk, and many different teams that help to resolve incidents and manage service requests. They also use many different suppliers to support these activities.
What is the minimum number of different value streams that they need, in order to manage this work?

A. One value stream for resolving incidents, and a separate value stream for managing service requests

B. One value stream for the organization, and separate value streams for each supplier

C. One value stream for all activity that arrives via the service desk

D. One value stream for the organization, and separate value streams for each team

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제7

Which of the following involves consideration of the skills and availability of both internal and external resources?

A. Shift-left approach

B. Triage prioritization

C. Build vs buy

D. Swarming

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제8

Which approach may help to improve incident resolution times by moving support activities from specialist teams to frontline teams or users?

A. Shift-left

B. Robotic process automation

C. Swarming

D. Shortest item first

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

최신 ITIL-4-Specialist-Create-Deliver-and-Support 무료덤프 - ITIL 4 Specialist: Create, Deliver and SupportExam

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