최신 ITIL-4-Foundation 무료덤프

문제1

Which is part of the value proposition of a service?

A. Risks imposed on the consumer by the service

B. Costs removed from the consumer by the service

C. Outputs of the service received by the consumer

D. Costs imposed on the consumer by the service

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제2

Why should a service level agreement include bundles of metrics?

A. To ensure that the service levels have been agreed with customers

B. To reduce the number of metrics that need to be measured and reported

C. To ensure that all services are included in the service reports

D. To help focus on business outcomes, rather than operational result.

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제3

Which practice would be MOST involved in assessing the risk to services when a supplier modifies the contract they offer to the organization?

A. Incident management

B. Change enablement

C. Service level management

D. Service request management

정답: B

문제4

What is included in the purpose of the 'release management' practice?

A. Ensuring information about services is available

B. Making new features available for use

C. Authorizing changes to proceed

D. Moving new software to live environments

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제5

Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed

A. relationships

B. organizations

C. outcomes

D. services

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제6

Which practice ensures that a variety of access channels are available for users to report issues?

A. Incident management

B. Change enablement

C. Service level management

D. Service desk

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제7

Which ITIL 4 practice is primarily focused on supporting decision-making about the purchase, re-use, retirement, and disposal of IT assets?

A. Moving assets to live or other environments for testing or staging

B. Making new and changed assets available for use

C. Supporting decision-making about purchase, re-use, retirement, and disposal of assets

D. Providing information on how assets are configured and the relationships between them

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

최신 ITIL-4-Foundation 무료덤프 - ITIL 4 Foundation

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