최신 ITIL-4-Foundation 무료덤프

문제1

Which ITIL guiding principle recommends using existing services, processes and tools when improving services?

A. Focus on value

B. Keep is simple and practical

C. Start where you are

D. Progress iteratively with feedback

정답: C

문제2

Which two are considered part of the 'organizations and people' dimension of service management?
1.Systems of authority
2.Culture
3.Relationships between organizations
4.Workflows

A. 1 and 4

B. 1 and 2

C. 3 and 4

D. 2 and 3

정답: B

문제3

Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed

A. relationships

B. organizations

C. outcomes

D. services

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제4

Which TWO are important aspects of the 'service request management' practice?
1.Standardization and automation
2.Providing a variety of channels for access
3.Establishing a shared view of targets
4.Policies for approvals

A. 1 and 4

B. 1 and 2

C. 3 and 4

D. 2 and 3

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제5

What ensures that a service provider and a service consumer continually co-create value?

A. Service offerings

B. Change enablement

C. Service consumption

D. Service relationship management

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제6

Which statement about outcomes is CORRECT?

A. Outcomes gives service consumers assurance of products or services

B. Outcomes rely on outputs to deliver results for a stakeholder.

C. Outcomes help a service consumers to assess the cost of a specific activity

D. Outcomes use activities to produce tangible or intangible deliverables.

정답: B

문제7

Which statement about a service value stream is CORRECT?

A. It integrates practices for a specific scenario

B. It is a service value chain activity

C. it uses inputs and outputs prescribed by ITIL

D. It provides an operating model for service providers

정답: A

문제8

What is a recommendation of the 'focus on value' guiding principle?

A. Focus on the value of new and significant projects first

B. Focus on value at every step of the improvement

C. Focus on value for the service provider first

D. Make 'focus on value' a responsibility of the management

정답: B

문제9

Which practice requires skills and competencies related to business analysis, supplier management and relationship management?

A. Incident management

B. Service level management

C. Monitoring and event management

D. IT asset management

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제10

How should automation be implemented?

A. By initially concentrating on the most complex tasks

B. By replacing human intervention wherever possible

C. By optimizing as much as possible first

D. By replacing the existing tools first

정답: B

문제11

What is typically needed to assign complex incidents to support groups?

A. The incident category

B. A change schedule

C. The incident priority

D. A self-help tool

정답: A

문제12

Which statement about a continual improvement register (CIR)' is TRUE?

A. Used to select the right method, model or technique for identifying improvements

B. Used to provide a formal description of one or more services designed to address the needs of a target consumer group

C. Used to help plan changes, assist in communication avoid conflicts and assign resources

D. Used to track and manage improvement ideas from identification through to final action

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

최신 ITIL-4-Foundation 무료덤프 - ITIL 4 Foundation

우리와 연락하기

유용한 링크

최신 업데이트