최신 ISO20KF 무료덤프 - EXIN ISO / IEC 20000 Foundation

A. Capacity Management

B. Information Security Management

C. Incident Management

D. Release Management

A. To ensure that agreed service Availabilitycommittments to customers can be met in all circumstances

B. To ensure a sufficient amount of Capacity has been designated in order to achieve agreed service levels

C. To define, agree, record and manage levels of service

D. To establish and maintain good relationships with Customers

A. the services in scope

B. the sections of the standard in scope

C. the ITIL processes in scope

D. the Management System in scope

A. Where possible the Change process should be followed.

B. Only the senior manager should authorize emergency Changes.

C. There is a separate process for emergency Changes.

D. The Change process should be completely bypassed.

A. To ensure that all Changes are assessed, approved, implemented and reviewed in a controlled manner

B. To ensure that new services and changes to services will be deliverable and manageable at the agreed cost and service quality

C. To ensure that approved Changes are implemented in the IT infrastructure with acceptable risks for the current and new IT services

D. To ensure that standard methods and procedures are used so that Changes can be handled quickly and with the lowest possible negative impact on service quality

A. a complete review of all recent security breaches

B. verification that the appropriate level of testing is completed

C. Known Errors to file systems

D. the existing service levels

A. To provide expert help on risk assessment for optimization of security procedures

B. To restore the service to normal operating conditions as soon as possible

C. To seek improvements to the process and to prevent recurrence of Incidents or mistakes

D. To prevent computer systems from having too limited disk space so that capacity problems will not occur

A. no services

B. incidental services that are seldom delivered

C. services that are delivered to lessthen 10% of the Customers

D. network-related services

A. Following up on Incidents

B. Channeling data to Problem Management

C. Setting up Service Level Agreements with the users

D. Ensuring the process is running effectively and efficiently

A. to ensure that subcontracted suppliers meet contractual requirements in all circumstances

B. to ensure that supplier processes and procedures are defined where outsourced

C. to ensure that Service Level Agreements (SLAs) with suppliers are aligned with SLAs of the business

D. to ensure that a process exists for the procurement of suppliers