최신 ISO-IEC-20000-Foundation 무료덤프 - PECB ISO/IEC 20000 Foundation

A. A recommendation that has to be actioned

B. A finding against an area which is NOT in the scope of the standard

C. A conformity where there is an opportunity for improvement

D. A non-fulfillment of a requirement

A. Two

B. One

C. Five

D. Three

A. Service level management

B. Configuration management

C. Capacity management

D. Service availability management

A. The management systems of all three may be integrated

B. Certification of ISO 9001 and ISO/IEC 27001 Is a pre-requisite to applying for ISO/IEC 20000-1 certification

C. Organizations can only be certified to one of them at a time

D. Demonstration of conformance for ISO/IEC 20000-1 Information security management requires that ISO/IEC 27001 processes are used

A. Keep top management informed

B. Involve the customer

C. Escalate the incident

D. Initiate problem management activities

A. Demand management determines the capacity that customers need. Capacity management determines capacity the organization needs

B. Demand management determines future capacity needs. Capacity management monitors current capacity

C. Demand management reports on consumption of services. Capacity management reports on improvements needed in consumption of services

D. Demand management determines demand for services. Capacity management provides sufficient capacity to meet demand