최신 ISO-IEC-20000-Foundation 무료덤프 - PECB ISO/IEC 20000 Foundation

문제1

Within the requirements for Resources, in addition to human resources, what other resources shall the service provider organization determine and provide?

A. Technical, work areas, and service desk

B. Technical, information, and financial

C. Financial, suppliers, and service desk

D. Information, suppliers, and work areas

정답: B

문제2

Identify the missing words in the following sentence. The definition of the scope of the SMS shall include the services in scope and the [???] managing and delivering the services.

A. name of the organization

B. service management processes used for

C. names of suppliers involved in

D. number of resources required for

정답: A

문제3

Why would organization adopt ISO/TEC 20000?

A. To certify their services

B. To review the Service Management System (SMS)

C. To certify their products

D. To confirm that all ITIL guidelines have been implemented

정답: B

문제4

A release is tested before deployment. The release fails the test because it does not meet the acceptance criteri a. According to the standard, what must happen?

A. The operations team should make the decision to safeguard the live environment

B. The organization should decide on necessary actions and deployment

C. The release should be stopped and rejected so another team can fix it

D. The change advisory board (CAB) should meet and decide whether to deploy or not

정답: B

문제5

How can an organization determine the effectiveness of the service level management process?

A. By reporting on all incidents

B. By checking contracts with suppliers

C. By monitoring service level targets

D. By defining service levels

정답: C

문제6

"How do the information security requirements of ISO/IEC 20000-1 and ISO/IEC 27001 relate to each other?"

A. The requirements of ISO/IEC 20000-1 are lighter than the requirements of ISO/IEC 27001

B. The requirements of ISO/IEC 20000-1 are the same as the requirements of ISO/IEC 27001

C. The requirements of ISO/IEC 20000-1 are more elaborate than the requirements of ISO/IEC 27001

D. They don't relate

정답: A

최신 ISO-IEC-20000-Foundation 무료덤프 - PECB ISO/IEC 20000 Foundation

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