최신 GCX-WFM 무료덤프 - Genesys Cloud CX Workforce Management Certification
Which component in the Schedule Editor helps create load-based schedules?
Response:
Response:
정답: B
Intraday monitoring in Genesys Cloud only tracks adherence for past shifts, not current activities.
Response:
Response:
정답: B
Which activity code setting determines if an activity is counted as part of adherence?
Response:
Response:
정답: B
In Genesys Cloud, a load-based schedule is generated based on:
Response:
Response:
정답: C
Which two actions can be managed within the Time-Off Requests Page?
(Choose two)
Response:
(Choose two)
Response:
정답: A,D
Which two functions does the Swap Shifts feature provide in Genesys Cloud?
(Choose two)
Response:
(Choose two)
Response:
정답: B,D
Which of the following is a benefit of synchronizing time-off requests?
Response:
Response:
정답: A
Which feature in Genesys Cloud allows you to adjust the predicted call volume?
Response:
Response:
정답: B
Which two roles may have permission to manage activity codes in a management unit?
(Choose two)
Response:
(Choose two)
Response:
정답: C,D
What is the purpose of the Schedule Editor in Genesys Cloud?
Response:
Response:
정답: B