최신 GCX-WFM 무료덤프 - Genesys Cloud CX Workforce Management Certification
Choose the metrics available in service goal templates.
Response:
Response:
정답: A,B
Synchronizing time-off requests helps integrate these requests into agent adherence data.
Response:
Response:
정답: A
Agents that handle the same set of interactions should belong to the same Business Unit.
Response:
Response:
정답: A
Which property has to be disabled if you want the meeting to start at the same time for everyone while you set up the shift activities?
Response:
Response:
정답: D
Which feature in Genesys Cloud allows you to adjust the predicted call volume?
Response:
Response:
정답: B
Which component in the Schedule Editor helps create load-based schedules?
Response:
Response:
정답: B
Which action can be taken if an agent's time-off request does not meet scheduling needs?
Response:
Response:
정답: B
In Genesys Cloud, which two actions can an administrator take within the Time-Off Requests Page to manage requests effectively?
(Choose two)
Response:
(Choose two)
Response:
정답: A,D
In Genesys Cloud workforce management, an activity code must always impact adherence.
Response:
Response:
정답: B
In Genesys Cloud, which two types of data can the historical adherence report provide?
(Choose two)
Response:
(Choose two)
Response:
정답: C,D