최신 Field-Service-Lightning-Consultant 무료덤프 - Salesforce Certified Field Service Lightning Consultant

A. Creating milestones trackers requires a custom lightning component

B. Creating entitlement for class and work order must be separated

C. Creating milestones for word orders requires an entitlement for case

D. Creating entitlements for work orders requires a custom lightning component

A. Product Templates

B. Service Report Templates

C. Work Types

D. Assets

A. Ensure that status transition are configured to allow the status update from "cannot complete" to "scheduled".

B. Ensure that status transitions are configured to prevent the update from "cannot complete" to "none'.

C. Define "cannot complete" as a pinned status for scheduling and optimization services.

D. Define "cannot complete" as a pinned status for auto-dispatch services.

A. Deliver Service Report, update record, sync device, capture signature.

B. Capture signature, update record, sync device, deliver Service Report.

C. Capture signature, sync device, update record, deliver Service Report.

D. Deliver Service Report, capture signature, update record, sync device.

A. Use Work Orders and define a hierarchy.

B. Use Assets and define a hierarchy.

C. Use Orders and Order Products.

D. Use Products and Product Families.

A. Five service territories with fewer than 500 service appointment per day

B. One service territory with four polygons

C. Two service territories that split the service resource evenly

D. The service territories with fewer than 50 resource

A. Assigned resources, owners of service appointment and member of service territory

B. Owner of service appointment and member of user territory

C. Assigned resources, owner of service appointment and member of user territory

D. Owner of service appointment and member of service territory

A. Street level routing incorporates Google map api and run faster than aerial routing

B. Aerial routing is used if a service appointment requires a travel distance of more than 200 kilometres

C. Aerial routing computes the shortest distance between two locations based on a straight-line route

D. Aerial Routing is used if a service appointment requires a travel distance of more than 100 kilometres

E. Multiday work schedule only aerial routing.

A. Build a report to view Inventory Transactions.

B. Build a report to view Products Consumed on Work Order Line Items.

C. Build a report to view Products Consumed on Work Orders.

D. Build a report using the Work Order inventory module.

E. Build a report using the Service Appointment Inventory module.

A. Work order generation method - one work order per asset

B. Service appointment generation method - one service appointment per work order line item

C. Service appointment generation method - one service appointment per work order

D. Work order generation method - one work order line item per asset

A. Select multiple service appointment from the list and bulk schedule them

B. Select a service appointment from the list, use the "candidates" action, and select the best time slot

C. Select the service appointment from the list, user the "change status" action and
"dispatch"

D. Select the service appointment from the list and the "schedule" action

E. Select a service appointment from the list, use the "edit" action and allocate the Resources

A. Work Types, Skill Routing, Skill Requirements, Operating Hours

B. Skill Requirements, Work Types, Case Process, Milestones

C. Case process, Work Types, Entitlements, and Milestones

D. Work Types, Skill Requirements, Entitlements, and Milestones

A. Configure signature blocks for service report templates

B. Add service reports templates to the appropriate repair work type

C. Send a feedback survey to the customer when a service appointment is completed

D. Generate service in the organization's default language

A. Implement a Custom Button to Create a Service Appointment on the existing Work Order.

B. Implement a Macro to generate Service Appointments on the existing Work Order.

C. Implement a Quick Action to create a new Work Order Line Item on the existing Work Order.

D. Implement a Quick Action to create a new Service Appointment on the existing Work Order.

A. Include the Match Territory Work Rule in the Scheduling Policy.

B. Ensure the Resource's Address is in the same Match Territory as the Service Appointments.

C. Include the Resource Availability Work Rule in the Scheduling Policy.

D. Mark the Service Territory's Resources as Required on the Service Appointments.

A. Add the Resource as a Preferred Resource on the Asset.

B. Add the Resource as a Required Resource on the Account.

C. Add the Resource as a Required Resource on the Contact.

D. Add the Resource as a Preferred Resource on the Work Order.

A. Use Work Types with required Skills.

B. Create Multiple Work Orders Line Items per service.

C. Assign the appropriate Skills to Resources.

D. Select the relevant Work Types for each Resource.

A. Create one work order and override the price on work order line items for products on the preferred price book.

B. Create one work order for each price book and use work types to assign the price book to work order line item.

C. Create one work order and add work order line items based on the price book selected on the work type.

D. Create one work order for each price book and add work order line items to the appropriate work order based on its price book.

A. Implement Work Types and Skill Assignments.

B. Implement Assignment Rules and Work Orders.

C. Assign Skills and Skill Levels to Users.

D. Assign Skills and Skill Levels to Resources.