최신 Field-Service-Lightning-Consultant 무료덤프 - Salesforce Certified Field Service Lightning Consultant

A. Use Work Types to assign associated Articles to Work Orders.

B. Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.

C. Create a custom mobile app that syncs articles based on Service Appointment assignments.

D. Write a workflow that associates Articles to Work Orders based on a picklist on the Work Order.

A. Owner of Service Appointment and members of User Territory

B. Assigned Resources, Owner of Service Appointment and members of User Territory

C. Owner of Service Appointment and members of Service Territory

D. Assigned Resources, Owner of Service Appointment and members of Service Territory

A. Create a Web-to-Lead page that submits to the inside sales team. Add a link to the Case Page Layout.

B. Create a Service Appointment Quick Action to create a Lead record and add it to the appropriate page layout.

C. Create a Public Group for the inside sales team, and share Work Orders to the group via Sharing Rules.

D. Configure a Flow against Cases that auto-creates leads and assigns them to the insides sales team Queue.

A. Capacity-based scheduling is supported for Service Crews.

B. The Preferred Resource service objective is ignored for active Crew Members.

C. A service resource can only be a member of a single Crew.

D. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.

A. Apply the reshuffle action within the Gantt.

B. Create a custom Gantt action to call an apex class to reschedule appointments.

C. Write a batch apex class to unscheduled low priority work orders.

D. Define a global optimization job to run hourly.

A. Create a Quick Action that will create a new Service Appointment record.

B. Create a Visualforce page that will create a new Service Appointment record.

C. Create a Visualforce page that will create a new Work Order record.

D. Create a Quick Action that will create a new Work Order record.

A. Emergency scheduling

B. Global optimization

C. Customer first scheduling

D. Resource Schedule optimization

A. Entitlement templates

B. Work types

C. Entitlements

D. Work order record types

A. FSL dispatcher license

B. FSL admin license

C. FSL agent license

D. FSL resource license

A. Work Types, Skill Routing, Skill Requirements, Operating Hours

B. Skill Requirements, Work Types, Case Process, Milestones

C. Case process, Work Types, Entitlements, and Milestones

D. Work Types, Skill Requirements, Entitlements, and Milestones

A. Use Workflow to close the Case when all Work Orders are closed.

B. Use Process Builder to close the Case when the Work Order is created.

C. Use Workflow to close the Case when the Work Order is dispatched.

D. Use Process Builder to close the Case when all Work Orders are closed.

A. When a service process dictates that there is a single level in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.

B. When a service process dictates that there are two levels in a Work Order Hierarchy and two levels in the Work Order Line Hierarchy. (Parent Work Order can be used)

C. When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.

D. When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than a single level in the Work Order Line Hierarchy.

A. Add the resources as a required resource on the asset

B. Add the resources as a required resource on the contact

C. Add the resources as a required resource on the account

D. Add the resources as a required resource on the work order