최신 Field-Service-Consultant 무료덤프 - Salesforce Certified Field Service Consultant

문제1

Universal Containers currently tracks itscustomers' entitlements to support utilizing Salesforce Service Cloud.
Service calls that require a Technician to go to the customer's location require the creation of a Work Order.
Once the Agent confirms that the customer and product are eligible for on-site support, a Work Order is manually created.
On which object should the Consultant define a Quick Action to create the Work Order?

A. Opportunity

B. Entitlement

C. Contact

D. Case

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제2

Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.
Which two conditions would make the Consultant consider setting the optimizer to High? Choose 2? answers

A. The Scheduling Policy Used field is blank.

B. Most service appointments have the same priority.

C. The scheduling policy is producing too many candidates that qualify for each Service Appointment.

D. The Calculate travel and breaks Field Service Setting is disabledfor the Service Resource Availability work rule.

정답: C,D

설명: (DumpTOP 회원만 볼 수 있음)

문제3

The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are stillscheduled to resources that lack the appropriate skill level.
What are two reasons appointments remain in violation and are not reassigned?
Choose 2 answers

A. Global optimization doesn't reschedule appointments that have rule violations.

B. There are no service resources available with the required skill levels.

C. The territory of the resources was not included in the global optimization request.

D. The optimizeruses a scheduling policy different from what is used on the dispatch console.

정답: A,B

설명: (DumpTOP 회원만 볼 수 있음)

문제4

Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?

A. Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.

B. Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.

C. Each Asset will have a Service Appointment that will represent the work needed for each machine.

D. Each Account will have a Service Appointment that will represent the work to be done at the customer site.

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제5

Universal Containers wants to prevent the lunch breakfrom interfering with existing scheduled work.
How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?

A. Use appropriate Resource Operating Hours.

B. Create Resource Absences every day.

C. Create a recurring Service Appointment.

D. Use the Resource Availability Rule.

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제6

Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service.
How should a Consultant recommend UC handle unplanned service during times of severe weather?

A. Manually flag ServiceAppointments as "In Jeopardy" due to weather.

B. Postpone all lower-priority jobs and extend Due Dates.

C. Configure an Emergency Policy and use the Emergency Wizard.

D. Configure a new Service Level for immediate assignment.

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제7

Which two scenarios are fully supported by Maintenance Plans?
Choose 2? answers

A. Appointments on the first Tuesday of the month

B. Quarterly sales visits to a customer

C. Site inspections during the first week of the "year

D. Weekly recurring appointments at 8:00 AM

정답: A,D

설명: (DumpTOP 회원만 볼 수 있음)

문제8

Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation?

A. A service resource can only be 2 member of 2 single Crew

B. The Preferred Resource service objective is ignored for active Crew Members.

C. Capacity-based scheduling is supportedfor Service Crews.

D. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제9

Technicians earn certifications that must be renewed periodically to ensure their skills remain up to date.
How can these certifications be managed on the Resource?

A. Add the Resource Skill and remove from the Service Territory once expired.

B. Add the Resource Skill and track certification using reminder.

C. Add the Resource Skill and set the End Date.

D. Add the Resource Skill and create Absence onceexpired.

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제10

One of Universal Containers's customers allows maintenance only between 12 PM -1:00 PM.
On which object should a Consultant set Operating Hours to meet this requirement?

A. Service Territory Members

B. Service Appointments

C. Accounts

D. Service Territories

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

최신 Field-Service-Consultant 무료덤프 - Salesforce Certified Field Service Consultant

우리와 연락하기

유용한 링크

최신 업데이트