최신 Field-Service-Consultant 무료덤프 - Salesforce Certified Field Service Consultant

문제1

An extreme whether situation impacts both the volume of work and number of available resources at universal container Which approach should a consultant recommend to realign available resources with?
open work?

A. Emergency scheduling

B. Global optimization

C. Customer first scheduling

D. Resource Schedule optimization

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제2

A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.
What should the Consultant recommend to meet this requirement?

A. Create a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment.

B. Create designated Time Slots to ensure appropriate time is held to accommodate these types of visits.

C. Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.

D. Create and schedule independent Work Orders for each Asset, each with a Service Appointment.

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제3

Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.
How should the Consultant meet this requirement?

A. Enable and customize the View Asset Hierarchy action.

B. Use standard reports and reference the Parent Asset and Root Asset fields.

C. Use the Assets without Products report.

D. Create custom reports and reference the Parent Asset and Root Asset fields.

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제4

Universal Containers wants their Technicians to create an additional visit to complete unfinished work within the Salesforce Field Service mobile application.
Which approach should a Consultant recommend to meet the requirement?

A. Define a Quick Action that creates a new Service Appointment record.

B. Define a Visualforce page that creates a new Service Appointment record.

C. Define a Visualforce page that creates a new Work Order record.

D. Define a Quick Action that creates a new Work Order record.

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제5

in which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers

A. Jobs can take longer than the available resources hours in a day.

B. jobs need to be performed at the same site on the same day of the week.

C. jobs require consecutive days of work and can span over weekends.

D. jobs require multiple stages of work performed by different resources.

정답: A,C

설명: (DumpTOP 회원만 볼 수 있음)

문제6

Universal Containers wants to track Technicians' van stock using the Salesforce Field Service mobile app a ensure that Technicians report when parts are used.
Which three data elements should a Consultant recommend tracking to support these requirements?
Choose 3 answers

A. Mobile Locations

B. Inventory

C. Products Required

D. Warehouse Locations

E. Products Consumed

정답: A,B,E

설명: (DumpTOP 회원만 볼 수 있음)

문제7

Universal Containers provides prompt service and has multiple service levels for different customers. Over
50% of Service Appointments are created on the same day that they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day.
Which method of dispatching should a Consultant recommend implementing?

A. Automatically change the status to Dispatched of all Service Appointments.

B. Automatically change the schedule policy.

C. Automatically Dispatch Service Appointments using Drip Feed.

D. Automatically schedule unscheduled services to available Resources.

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제8

Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?

A. Use the standard Service Report

B. Create a custom report.

C. Create a Process Builder to generate a report.

D. Use the standard Work Order email template.

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제9

Universal Containers wants service managers to quickly Identify location and status changes in the lifecycle of a specific component in a customer's install base.
What should a Consultant utilize to track the lifecycle?

A. Custom fields for change tracking on Assets

B. A Product related list on Assets

C. Field History Tracking on Assets

D. A Work Order related list on Assets

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제10

Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create work skills for the Service Resources?
Choose TWO answers

A. Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.

B. Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.

C. Create the work skills using Setup. Manually as Resources.

D. Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources.
Add the skill to Work Types and Work Orders.

정답: A,C

최신 Field-Service-Consultant 무료덤프 - Salesforce Certified Field Service Consultant

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