최신 Community-Cloud-Consultant 무료덤프 - Salesforce Certified Community Cloud Consultant

문제1

How is visibility to Articles Types controlled for Community Members?

A. Profile

B. User Record

C. Community Manager

D. Community Settings

E. All Articles Types within the shared data categories and visible to Community Members.

정답: A

문제2

During a recent review of their Partner Community, the Director of Marketing has concerns about the look and feel of the Community template they are using.
Which two individual actions should the Community Cloud consultant recommend to address this issue?

A. Install a Lightning Bolt template from the AppExchange.

B. Build Visualforce pages and apply custom CSS.

C. Implement a custom theme for the Community.

D. Build custom HTML pages according to Marketing specifications.

정답: B,C

문제3

Universal Containers has the following requirements: * Enable VIP community access once a customer has reached $1 million in revenue. * Maintain customer revenue in Salesforce. * All customers must have accessto the general customer community. * VIP customers must have access to VIP information in the community. * The number of profiles in Salesforce must be limited. How should the Salesforce Admin provide VIP users access to the VIP information?

A. Create a sharing rule that allows VIP customers to access VIP information

B. Create a sharing set that allows VIP customers to access VIP information

C. Create a profile that has permissions to the VIP information and assign it to the VIP community users

D. Create a permission set that has permissions to the VIP information and add it to VIP customers

정답: C

문제4

Universal Container's Community Manager wants to better measure the Community adoption and engagement. What is the recommended approach?

A. Install theWave dashboards for Communities

B. Use Data Loader to download the user data to generate a pivot table in Excel

C. Install the Salesforce Community Management AppExchange package

D. Use Google Analytics to generate the adoption report

정답: C

문제5

Northern Trail Outfitters needs to provide support to all customers in their Customer Community, includingcustomers who have NOT logged in. Currently, customers can only view Knowledge articles if they are logged in.
What should the Salesforce Admin do to make sure that Knowledge articles are visible to unauthenticated users?

A. Modify the customer profile to include all Knowledge articles types and fields to help customers view articles without login.

B. Create custom Community pages with components for Knowledge articles and make them available for guest user profiles.

C. Make the article detail page available for unauthenticated access to help customers view articles without login.

D. Update the channel for all Knowledgearticles to include Public as a channel to help customers view articles without login.

정답: D

문제6

Sushi Lovers Australia have recently launched their Customer Community and whilst their Community is active, the Profiles have been assigned and the Customers have been enabled for access, no one has received a Welcome email, why might this happen?

A. The Guest Profile does not have Send Email Messages enabled

B. There is a heavy load on Salesforce's SMTP servers and there is a delay in the Welcome Email being sent out

C. The assigned community user profile does not have Send Email Messages enabled

D. The Community Manager forgot to enable 'Welcome Emails'

정답: D

문제7

You have heard that one way to maximize yourCommunity Engagement level is to leverage Community Reputation. After having a coffee and a biscuit you think this is a brilliant idea for your community and want to enable it right away, where do you navigate to?

A. Setup >> All Communities > Builder > Administration > Preferences > Enable Setup and Display of Reputation Levels

B. Setup >> All Communities > Manage > Administration > Preferences > Enable Setup and Display of Reputation Levels

C. Setup >> All Communities > Builder > Reputation > Enable Setup and Display of Reputation Levels

D. Setup >> Community Settings > Enable Setup and Display of Reputation Levels

정답: B

문제8

Northern Trail Outfitters uses Knowledge Articles to address customer questions in their Napili Community.
They need to know if these Articles are helpful to customers when they search for help in theCommunity.
What is the most efficient way for a Salesforce Admin to get this information from customers?

A. Redirect customers to a survey form in an external website that captures their comments on the Knowledge Article

B. Enable the article voting property on the Article Content component in thearticle detail page in the Community Builder

C. Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments.

D. Create a customer survey using custom Lightning components and add it to the home page.

정답: D

문제9

Universal Containers needs to enable public access to a Community. How should a Salesforce Admin fulfil this requirement?
Select one or more of the following:

A. Enable "Give access to public API requests on Chatter"

B. Update the setting to Public Visibility for all Community pages

C. Enable the "Public can access the community" checkbox

D. Update the setting to "Allow access without login"

정답: C

문제10

What do you recommend? Wendy, the Community Manager at Regional Containers has come to you for advice on managing the Community (Community Manager & Community Builder) from a Mobile Device.

A. Wendy should download the OneCommunity Manager app where she will be able to make limited administrative changes to the Community.

B. Navigate to the community URL and append /manage/one. app and you will be able to login to the mobile community management site

C. Wendy should download the Salesforce1 app and access the Community Manager through the Salesforce1 switcher.

D. Wendy should access Community Manager and Community Builder via a Desktop browser only.

정답: D

문제11

What do you recommend? Universal Containers have launched their CustomerCommunity on the Koa template. Community members have asked your advice for accessing the community on iOS devices.

A. IOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher.

B. All users should access a Koa Community via aDesktop browser only.

C. IOS users should download the OneCommunity app where they can use their regular community login credentials to access the Community.

D. Navigate to the community URLin the browser and a mobile experience will be automatically rendered.

정답: D

문제12

What is the most efficient way for the Salesforce Admin to fulfil this requirement? Northern Trail Outfitters is planning to launch a Communityfor their partners. Partner Sales Managers need to view Partner Sales Rep records.

A. Enable the Partner Sales Manageras Super Admin.

B. Create a criteria-based Sharing Rule.

C. Provide Super User Access to Partner Sales Reps.

D. Set the number of partner roles to two.

정답: D

문제13

Universal Containers builds a Partner Community for their dealers. They set up the partner account with two roles to represent sales employees and their managers. After going live, the dealerships inform Universal Containers that they need a CEO type of access for specific users who need to access all of the data on the partner account. How should the Salesforce Admin fulfil this requirement?

A. Make the CEO partner user the owner of the partner account

B. Promote the CEO partner user to delegated admin on the partner account

C. Assign Super User access to the CEO partner user on the Contact page

D. Add a third role to the partner account hierarchy for the CEO partner user

정답: C

문제14

What two things should a Salesforce Admin do to accomplish this? Universal Containers needs to create a Support Community with the following requirements:* Customer and partner users will be members of this community and use the Customer Community and Partner Community License, respectively.* A customer user should be able to see all cases opened for their account, including cases opened by their colleagues.* Customer users must be able to collaborate with all Community users.

A. Set up Delegated Admin access for customer users.

B. Enable Super User access for customer users.

C. Select the Community User Visibility checkbox.

D. Create a Sharing Set on the Case object.

정답: B,C

최신 Community-Cloud-Consultant 무료덤프 - Salesforce Certified Community Cloud Consultant

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