최신 C_FSM_2211 무료덤프 - SAP Certified Application Associate

문제1

For which of the following steps in the service call lifecycle is the dispatcher typically responsible? Note:
There are 2 correct answers to this question.

A. Perform the activity checkout.

B. Set the service call to Technically Completed.

C. Release the assignment.

D. Set the service call to Finished.

정답: C,D

문제2

Which of these describe the purpose of the Reserved Material feature? Note: There are 2 correct answers to this question.

A. Reserving material that has already been used for previous services

B. Organizing spare parts to be taken to the physical location of the job

C. Booking material for a specific service call and defined location

D. Defining which material the customer needs to purchase before the technician can start the work

정답: B,C

문제3

You are a field service technician using an iOS device, and you have just completed a repair. How can you check the travel time to the next repair location address?

A. Click on the navigation icon within the equipment.

B. Click on the navigation icon within the service call.

C. Click on the navigation icon within the home page.

D. Click on the navigation icon within the activity.

정답: D

문제4

In Which steps of the end to end service process does SAP Field service management contribute to the overall customer experience?
Note: There are 2 correct answers to this question.

A. Workforce management

B. Customer Feedback Management

C. Mobile Field service execution

D. Parts Logistics

정답: B,C

문제5

What are the typical steps you perform in the planning and dispatching App? Note: There are 2 correct answers to this question.

A. Update contacts

B. Approve Efforts

C. Create Equipment

D. Assign Technicians

정답: B,D

문제6

In which scenario of service engagement does SAP Field Service Management primarily provide capabilities to complement the SAP Service Cloud portfolio?

A. Video chat

B. E-mail interaction

C. No touch

D. High touch

정답: D

문제7

Which of the following elements can be used in Smartforms? Note: There are 3 correct answers to this question.

A. Text Input, Description, Picker, Status

B. Picker, Status, Series, Number Input

C. Text Input, Picker, Series, Attachment

D. Text Input, Picker, Status, Series

E. Text Input, Status, Series, Formula

정답: B,C,D

문제8

What should you advise a customer to do when integrating SAP Field Service Management with SAP CRM?
Note: There are 3 correct answers to this question.

A. Ensure that the SAP Field Service Management system version is supported.

B. Validate the RFC destination and IDoc setup.

C. Maintain code list mappings for service call types.

D. Enter value list mappings for product types.

E. Check the list of the existing known limitations.

정답: A,C,D

문제9

The field technician needs to visit a customer for regular maintenance of all their printers. For each printer, the same type of data needs to be captured in the Smartform. What Smartform element is used to create such a functionality?

A. Series

B. Attachments

C. Picker

D. Drop-down list

정답: A

최신 C_FSM_2211 무료덤프 - SAP Certified Application Associate - SAP Field Service Management

우리와 연락하기

유용한 링크

최신 업데이트