최신 CPTD 무료덤프 - ATD The Certified Professional in Talent Development

A. Summarize responses and send a report shortly after the employees have taken the survey

B. Facilitate a conference call and present all responses shortly after the employees have taken the survey

C. Gather the employees in one place and present a visual summary shortly after the employees have taken the survey

D. Distribute a presentation summarizing the results along with the action plan a few months after the employees have taken the survey

A. Implement a fixed hiring model that will ensure at least one person from every type of diversity group is represented in the local/regional workforce

B. Solicit input from employees and gather interest in various topics to offer targeted webinars to the organization around diversity and inclusion

C. Issue an invitation to all employees to join the company's diversity committee so they can direct the company's activities around diversity and inclusion

D. Establish an executive-sponsored mentoring program with a designated budget and practices designed to support employees to increase the value they bring to the company

A. Culture dynamics

B. Role competencies

C. Organization design

D. Stakeholder objectives

A. Knowledge acquisition

B. Learning transfer

C. Return on investment (ROI)

D. Learners' reactions

A. Consider possible causes and test the manager's assumptions about the return policy to see if the gap is skills-based

B. Design training as requested by the call center manager in order to be a valued business partner

C. Implement refresher training for representatives with the longest call times to ensure they understand the return policy process

D. Review the new workflow for processing returns and design the appropriate content for the refresher training

A. A new-hire process flow

B. A communication plan

C. A recording of an orientation course

D. An onboarding procedure

A. These learners are aware of the importance of achieving and maintaining their strict compliance-driven credentials and appreciate having opportunities to test their knowledge with oral assessments

B. These learners are exposed to real-life situations that not only require an extensive knowledge base of life-saving techniques, but also generate a strong sense of need and desire for achieving mastery of their practical skills

C. These learners are provided a written course assessment that evaluates their achievement of the learning objectives for this type of training

D. These learners are provided opportunities to explain their gained knowledge and review case studies that guide problem-solving scenarios of real-life situations

A. Cost, quality, time, and performance outcomes

B. Planning, analysis, design, and control

C. Revenue, profit, customer satisfaction, and employee satisfaction

D. Financial, customer, internal processes, and learning and growth

A. To understand the role government, competitors, adjacent markets, and customers play in the business

B. To develop a strategic plan that is aligned with the current business goals and values

C. To be able to prepare the budget for the TD department

D. To identify the strengths, weaknesses, opportunities, and threats to the business