최신 CIS-ITSM 무료덤프 - ServiceNow Certified Implementation Specialist

문제1

ServiceNow contains a resource with information about all services. It is used to support the sale and delivery of services to employees and customers. It includes information about deliverables, options, prices, delivery and performance targets.
What is this resource called?

A. Service Map

B. Service One Stop Shop

C. Service Catalog

D. Service Dashboard

E. Service Portal

정답: C

문제2

If a change model has Write roles AND Can write defined, which users have the ability to modify the change model record? Choose 2 answers

A. Users that have the Write role(s) AND match the Can write user criteria

B. Users with sn_change_write role

C. Users that have the Write role(s) OR that match the Can write user criteria

D. Users with the ftil_admin role

E. Users with admin role

정답: A,E

문제3

When a user submits a service request from a catalog what actions are triggered based on the flow definition?
Choose 3 answers

A. Tasks

B. Action Specs

C. Notifications

D. Access Controls

E. Approvals

정답: A,C,E

문제4

Your client indicates they would like a way to designate VIP callers on an incident form. How would you accomplish this?

A. VIP Flag action script

B. VIP Flag reference decorator

C. VIP flag dictionary entry

D. VIP Flag field style

정답: D

문제5

A manager wants to run a report on the Computer catalog items, to see how many requests are being made for the add on extra memory, as compared with those requiring only the base memory. How would you meet this requirement?

A. Build report on SC Task table, Group by Variables for Computer > Extra memory

B. Build report on Task table, Group by Variables for Computer > Extra memory

C. Build report on Catalog Item table, Group by Variables for Computer > Extra memory

D. Build report on Request table, Group by Variables for Computer > Extra memory

E. Build report on Requested Item table, Group by Variables for Computer > Extra memory

정답: E

문제6

Your Problem Manager has a structured problem management process, which includes a final review of the solution implemented and of the data regarding incident reduction. When a problem is resolved, after implementing a fix, they want the Post Fix Review task to be automatically created and assigned to the Problem assignee.
What feature would you use to meet this requirement?

A. State Model

B. Task Creator

C. Flow Designer

D. Workflow Dashboard

E. Action Modeler

정답: C

문제7

Where can a change manager define the interval frequency for unauthorized change detection?

A. Unauthorized change flow

B. The ci.change.unplanned business rule

C. Unauthorized Change Properties module

D. Event Processing Properties module

정답: C

문제8

Which organizational role is responsible for the the overall administrative capabilities of a portfolio?

A. Service Manager

B. Portfolio Owner

C. Portfolio Manager

D. Service Owner

정답: C

문제9

Released in Quebec, what tool enables the creation of templates for Catalog Items?

A. Catalog Template Library

B. Template Builder

C. Catalog Builder

D. Catalog Wizard

E. Template Management

정답: C

문제10

When creating a catalog, which field specifies who is able to create, modify, and publish items in the catalog?

A. Item Admins

B. Item Owners

C. Editors

D. Authors

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

최신 CIS-ITSM 무료덤프 - ServiceNow Certified Implementation Specialist - IT Service Management

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