최신 CIS-ITSM 무료덤프 - ServiceNow Certified Implementation Specialist

문제1

A tester has submitted a bug report because at no point in the Problem lifecycle. does the Create Known Error article link appear under Related Links Also, they notice there is no Known Error knowledge base in the Instance.
What might be the cause of this?

A. Tester is not impersonating Problem Coordinator

B. The Problem Management Best Practice - Madrid - Knowledge integration plugin has not been activated

C. The requirement was not m the stories

D. The sn_known_error_write role is required to see the Create Known Error article link

E. The customer did not pay the bill for Knowledge management

정답: B

문제2

In release management what controls the movement of the state from Scoping to Awaiting Approval?

A. Manual state selection

B. Workflow

C. State model

D. Flow

정답: B

문제3

The Major Incident Management (MIM) application is linked to the Incident management process, but the records have an additional set of States. What are these MI States?

A. Proposed, Accepted, Rejected, Cancelled

B. New, Work in progress, Escalated, Communicated

C. Proposed, Received, eCAB Convened, Closed

D. Proposed, Accepted, Rejected, Reopened

정답: A

문제4

Your client indicates they would like a way to designate VIP callers on an incident form. How would you accomplish this?

A. VIP Flag action script

B. VIP Flag reference decorator

C. VIP flag dictionary entry

D. VIP Flag field style

정답: D

문제5

Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?

A. Make a show/hide UI action to show only the desired CIs to the itil users

B. Add a Show field to the base cmdb table: Check the Show box on those CI records they want to display; make reference qualifier to display only the CIs with show=true

C. Create an Access control to hide the unnecessary CIs from the itil users

D. Use the Principal CI class checkbox, to identify the CI classes that they want visible on the Incident, Problem, and Change forms Most Voted

정답: D

문제6

What are the components of a Flow Action?

A. Inputs Action Steps and Outputs

B. Processes, Subprocess aid Action Steps

C. Indexes, Processes and Outputs

D. Inputs Processes, Subprocesses and Outputs

정답: A

문제7

In the life of a Problem record there are opportunities to click the Re-Analyze button and move backwards in the lifecycle.
When you click the Re-Analyze button, what state Is set on the problem record?

A. Fix in Progress

B. Root Cause Analysis

C. Assess

D. Draft

정답: B

문제8

What process is responsible for defining and managing the lifecycle of all catalog items, by producing and maintaining the services in the catalog and ensuring that a central, accurate, and consistent source of data is provided?

A. Service mapping

B. Service portfolio management

C. Catalog item management

D. Service catalog management

정답: D

문제9

What are key relationships between Change and Problem records?
Choose 2 answers

A. Changes which cause incidents should have an associated Problem

B. A Change can cause a Problem

C. Problem can be solved by a Change

D. A Problem must be associated with a Change, before it can be closed

정답: B,C

문제10

Your customer wants to add a notification to the Change - Emergency - Authorize Flow. What is the first thing you would do to meet this requirement?

A. Create a backup of the baseline Change - Emergency - Authorize Flow, and eat the baseline flow

B. Create a copy of the baseline Change - Emergency -Authorize Flow, and then edit the new copy

C. Unpublish the baseline Change - Emergency -Authorize flow

D. Deactivate the baseline Change - Emergency - Authorize flow

정답: B

최신 CIS-ITSM 무료덤프 - ServiceNow Certified Implementation Specialist - IT Service Management

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