최신 CCMP 무료덤프 - ACMP Global Certified Change Management Professional

A. Guides the development of policies and procedures

B. Provides short-term evidence of change progress and results

C. Ensures staff are motivated to adopt change if they know their reactions will be tracked

D. Provides content for a rewards and recognition program

A. Take action to ensure stakeholders don't retreat to the prior current state condition

B. Observe and objectively measure sustained behaviors and attitudes throughout the process

C. Make adjustments to the change management plan by adding, eliminating, or realigning change program components to reinforce the change

D. Leverage the communication plan to ensure that it supports the big picture of where the organization's strategic priorities are

A. Vision statement, project charter and strategy plan

B. Communication plan, learning and development plan and reward and recognition system

C. Sponsorship plan, stakeholder engagement plan and learning and development plan

D. Resource plan, project schedule and sponsorship plan

A. Sustainability plan

B. Measurement and benefits realization plan

C. Learning and development plan

D. Stakeholder engagement plan

A. An assessment of the sponsor's effectiveness as a sponsor for the change effort

B. Compare the outcomes of the change management effort against the change objectives set at the beginning of the change effort

C. A competency review of employees to ensure that they have the confidence to adopt the new direction of their role in the organization

D. A review and assessment of the change lead's performance in leading the change initiative

A. The sustainability strategy

B. The outcome realization strategy

C. The measurement and benefit realization strategy

D. The project evaluation strategy

A. Human resources

B. Information resources

C. Financial resources

D. Physical resources

A. Measure when a change effort has achieved desired adoption levels

B. Measure stakeholder commitment and sponsor satisfaction

C. Identify when change effort is not meeting goals and mitigation strategies are required

D. Identify when a change effort is meeting goals and rewards are appropriate

A. Sponsor(s) are primarily responsible for providing consistent feedback

B. Sponsor(s) validate the change management plan

C. Sponsor(s) are individually responsible for ensuring adoption of the change

D. Sponsor(s) are the primary identifier and mitigators of risks

A. Introduce a tool to monitor the change management plan

B. Clarify roles and responsibilities of the project manager and the change manager

C. Begin with stakeholder analysis

D. Send out a newsletter about the onboarding of a change manager

A. The satisfaction level of the people in the organization

B. The size of the change, the time and the budget needs for successful implementation

C. The ability of the key stakeholders to adopt the change proposed

D. The organization's history of failed change efforts

A. Change current communications channels, tools and methods to focus on customer satisfaction

B. Design and conduct a lessons learned evaluation at the end of the project and share improvements for future change programs

C. Change objectives and goals focused on improving customer satisfaction

D. Revise the current vision statement to include a focus on customer satisfaction

A. A project team member

B. An external party (for independent perspective)

C. The change management lead

D. The project sponsor