최신 C-C4C14-1811 무료덤프 - SAP Certified Application Associate

문제1

When a valid warranty is NOT determined in a service ticket, what must be the uncovered incident category?

A. Product category

B. Incident category

C. Cause category

D. Resolution category

정답: C

문제2

What do you use to restrict the completion of the main ticket when the related sub-tickets are still open?

A. Workflow rule

B. Code list restriction

C. Fine-tuning activities

D. Scoping option

정답: D

문제3

What information is determinated from the registered product in a service ticket? Note: there are 2 correct answer to this question.

A. Warranty information

B. Pricing condition

C. Service entitlement

D. Maintenance plan

정답: A,D

문제4

What is the correct sequence of steps for the automatic service level agreement (SLA) evaluation process when creating tickets?

A. 1. Analyze Incident Categories
2. Determine Service Categories
3. Determine Key Dates
4. Determine SLA

B. 1. Analyze incident categories
2. Determine Service Categories
3. Determine SLA
4. Determine Key Dates

C. 1. Determine Service Categories
2. Analyze incident categories
3. Determine SLA
4. Determine Key Dates

D. 1. Determine Service Category
2. Analyze Incident Categories
3. Determine Key Dates
4. Determine SLA

정답: C

문제5

From where can you consume spare parts in SAP ERP for use in a SAP Cloud for Customer work ticket integration scenario? Note: There are 2 correct answers to this question.

A. Stock depot

B. Stock plant

C. Stock consignment

D. Special stock

정답: B,C

문제6

Which of the following prepackaged mashups exist for SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A. Google maps

B. Whatsapp

C. Hotmail

D. Mindtouch

정답: A,D

문제7

Which of the following objects are used as cost collectors when you release work tickets from SAP Cloud for Customer to SAP ERP?
Note: There are 2 correct answers to this question.

A. Debit memo request

B. Internal order

C. Sales order

D. Contract

정답: B,D

문제8

Which item types can you use in installed bases? Note: There are 3 correct answers to this question.

A. Product .

B. Text

C. Warranty

D. Registered product

E. object

정답: A,B,D

문제9

For registered products, counter readings are recorded in which of the following facets?

A. Measurement logs

B. Maintenance plans

C. Measurement

D. Items

정답: A

문제10

What object is used in SAP Multi-resource Scheduling?

A. Service order

B. Internal order

C. Demand

D. Service contract

정답: C

문제11

From which of the following lists do you add products to the maintenance items?

A. Products from related tickets

B. Product categories

C. Registered products

D. Product list

정답: D

문제12

Which of the following tasks can you perform using the fine tuning activity for service processing during business configuration?
Note: There are 2 correct answers to this question

A. Assign tickets to the last processor

B. Create or delete custom channels

C. Disable the profanity check for outbound responses

D. Manage business tasks for employee support

정답: B,D

문제13

A user is assigned two work centers that contain the same view. In the first work center, the user has read only access. Which access rights does the user get for this view in both work center?

A. Restricted read access and unrestricted write access

B. Unrestricted read and write access

C. Unrestricted read access and restricted write access

D. Restricted read and write access

정답: C

문제14

What are service agents used for when setting up an SAP Cloud for Customer system? Note: There are 2 correct answers to this question.

A. To restore system default settings

B. To assign accounts to business users

C. To create business users

D. To scope the system

정답: A,D

문제15

Where do you configure service levels in SAP Cloud for Service? Note: There are 2 correct answers to this question.

A. In Administrator Work Center

B. In the Service Control Center

C. In Scoping

D. In Fine-tuning

정답: C,D

최신 C-C4C14-1811 무료덤프 - SAP Certified Application Associate - SAP Service Cloud 1811

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