최신 820-605 무료덤프 - Cisco Customer Success Manager

A. Identify the adoption barriers.

B. Review the financial index.

C. Develop a customer testimonial.

D. Recommend expansion opportunities.

A. results from prior quarter, cover roadmap and promote new products, and confirm goals for next quarter

B. results from prior quarter, product roadmap, proposed marketing new products, and confirm goals for the next quarter

C. results from prior quarter, services delivered, issues and open services cases, and confirm goals for next quarter

D. results from prior quarter, agreed actions completed, benchmarking with the market, and confirm goals for next quarter

A. application

B. platform

C. process

D. people

E. tools

A. Modify the meeting agenda and call in a technical resource.

B. Answer the questions as best they can and plan an onsite follow-up training.

C. Request the customer to open a support case.

D. Identify potential adoption challenges related to technical questions and schedule a meeting to address these questions.

A. IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions.

B. The accelerated pace of innovation in the era of the Internet of Things confuses many customers. A CSM helps sales position the right technologies that will accelerate success for their business.

C. IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.

D. Service organizations must evolve from a "break fix" business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption.
The CSM advises and professional services team on the best services to position.

A. predictive

B. diagnostic

C. descriptive

D. prescriptive

A. external publicity

B. incremental rewards

C. business vision support

D. technical assistance prioritization

A. Tell the customer a new solution will soon be available.

B. Review the implementation plan with key customer leadership.

C. Show the customer how the current solution compares to the offers from a competitor.

D. Identify changes in the customer's business processes.

E. Assess the capabilities of the solution against the customer's desired outcomes.

A. sustainability

B. cost efficiency

C. risk management

D. credibility

E. employee satisfaction

A. Provide technical configuration for development

B. Create a success plan to be reviewed with the customer at the next review meeting

C. Discuss new opportunities and new products to purchase

D. Document the session, stakeholder interests, and metrics for leadership