최신 78950X 무료덤프 - Avaya Contact Center Select Implementation and Maintenance

문제1

Which Contact Center component was previously using a combination of Active Directory -Lightweight Directory Services (AD-LDS) and Microsoft Access databases?

A. CCT

B. CCMM

C. CCMS

D. CCMA

정답: A

문제2

Which two types of pegging thresholds will Impact both real-time displays and historical reports? (Choose two.)

A. Display

B. Service Level

C. Short call

D. Service Factor

정답: A,C

문제3

What are three of the requirements to generate a Certificate Signing Request (CSR) for IP Office server to communicate with Avaya Contact Center Select (ACCS)? (Choose three.)

A. CA server used to generate the signed certificate must be an SMGR based Private CA.

B. Use an OpenSSL server to generate the CSR and a private key from the Openssl.cnf.

C. The signed certificate needs in .pern format then imported into IP Office.

D. The signed certificate needs to be renamed to .crt and converted to pl2 format then imported into IP Office.

E. Use CA server Public or Private to generate the signed certificate.

정답: A,B,E

문제4

Which two statements about the Avaya Contact Center Select (ACCS) skillset are true? (Choose two.)

A. A skillset is a group of activity codes used for reporting purposes.

B. A skillset is group of agents whose skills are similar.

C. Skillsets are only used for reporting purposes.

D. Skillsets are referenced in both application flows and scripts.

정답: A,D

문제5

Refer to the exhibit.

How many email agents are licensed on this Avaya Contact Center Select (ACCS) system?

A. 250

B. 100

C. 500

D. 0

정답: B

문제6

The administrator needs to use the IP Office Manager to change some SIP settings on the IP Office. Which two steps must be taken to make the change effective? (Choose two.)

A. The IP Office system may require a restart depending on the SIP settings changes.

B. The administrator must save configuration to transfer changes to the IP Office.

C. The administrator must execute the IP Office Manager save translations command

D. When the IP Office Manager application Is closed, the change will be effective.

정답: B,C

최신 78950X 무료덤프 - Avaya Contact Center Select Implementation and Maintenance

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