최신 7750X 무료덤프 - Avaya IP Office™ Contact Center Implementation and Expanded Configuration

문제1

What is the first point of contact if a call comes into the IP Office Contact Center?

A. The Topic

B. The Short Code

C. The Incoming Callroute

D. The Agent Group

정답: D

문제2

In the IPOCC installation folder, there is a Task flow examples folder. In this folder there are examples for call routing which you can import, edit and use.
In which two places can they be used? (Chose two.)

A. Agent Profiles

B. Task flow editor

C. IVR editor

D. Topic information

E. Address Book

정답: B,C

문제3

What are two ways that supervisors may be given the ability to change the skill levels of the agents and topic? (Choose two.)

A. Create different profiles, so they can change the agentgroups as and when required.

B. Give access to the skills overview screen.

C. Give them access to the configuration of topics and agents.

D. Allow them the privilege to change skills.

정답: B,D

설명: (DumpTOP 회원만 볼 수 있음)

문제4

Which application do you use to change the time of the re-occurring daily backup?

A. Manager

B. PGAdmin

C. Web Admin

D. IPOCC User Interface

정답: A

문제5

Which Text-to-Speech engine is supported with IP Office Contact Center?

A. IVONA

B. SVOX

C. Microsoft

D. Nuance

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제6

With respect to IP Office Contact Center Release 9.1.6 and above, which three parameters are not contained in the import excel spreadsheet and must be configured in the User
Interface after the import? (Choose three.)

A. Profiles

B. System holidays

C. Hold duration time for last agent functionality

D. Topic block times

E. Custom specific announcements

정답: B,C,E

문제7

When a software component stops working, which IPOCC component tries to get it going again?

A. Chap

B. Kernel

C. Watchdog

D. IP Office

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

최신 7750X 무료덤프 - Avaya IP Office™ Contact Center Implementation and Expanded Configuration

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