최신 7497X 무료덤프 - Avaya Oceana™ Solution Support

문제1

Which statement about Avaya Oceana CSC and ACS integration is true?

A. CSC communicates with Communication Manager through the DLG Interface in the AES.

B. CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.

C. CSC is implemented as a DMCC application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.

D. CSC uses AES to control and monitor Session Manager voice calls and resources.

정답: D

문제2

In addition to a description of the problem, which two types of logs are required when escalating a problem to Avaya Support? (Choose two.)

정답: B,C

문제3

During the Avaya Oceana Email Channel processing, which component sends Information to Context Store and UCM?

A. Agent Controller

B. ORC

C. Email Manager

D. Omni channel Database

정답: C

문제4

Which two steps must be completed before restoring the backup of the Avaya Oceana solution? (Choose two.)

A. Uninstall the UCA Store Service, no need to restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space.

B. Ensure that the UCA Store Service is installed on the Avaya Oceana Cluster 1.

C. Uninstall UCA Store Service, than restart the nodes of the Avaya Oceana Cluster I to delete the UCA Store Space.

D. Ensure that the UCA Store Service is not installed on the Avaya Oceana Cluster 1.

정답: C,D

문제5

Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)

A. /var/log/Avaya/services/CallServerConnector

B. /var/log/Avaya/dcm/pu/CallServerConnector

C. /var/log/Avaya/services/CustomerControllerService

D. /var/log/Avaya/dcm/pu/AgentControllerService

정답: A,C

문제6

During the Avaya Oceana Email Channel Interaction processing, which component is responsible for creating the contact ORC component?

A. Agent Controller

B. Email Service

C. UCM Spaces

D. Omni channel Database

정답: A

문제7

If the information (Agent, Supervisor, and Attributes Etc.) is put into Avaya Control Manager, but is actually in Oceana, which Oceana Component REST interface belongs to the Avaya Oceana component?

A. CC REST

B. UAC REST

C. UCA REST

D. UCM REST

정답: C

최신 7497X 무료덤프 - Avaya Oceana™ Solution Support

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