최신 7492X 무료덤프 - Avaya Aura® Call Center Elite Support

문제1

You are having problems with Avaya Aura Call Center Elite Multichannel and you are considering a work around.
In which phase of the 8 disciplines of troubleshooting do you try to see if you can work around the problem until a more permanent solution is found?

A. D1 - establish a team

B. D3 - develop interim containment actions

C. D4 - define escape points

D. D5 - choose corrective actions

E. D2 - describe the problem

정답: B

문제2

Refer to the exhibit.

What are three reasons for turning on "Net Redir" = y? (Choose three.)

A. It decreases trunk usage and costs.

B. Network Call Deflection does not use ISDN messaging.

C. It supports route-to number~rl23658888.

D. It increases trunk usage and costs.

E. It supports Network Call Transfer.

정답: A,D,E

문제3

Which three commandscan be used with Network Call Deflection? (Choose three.)

A. Queue to best:

B. Route-to number

C. Wait hearing ringback

D. Collect digits

E. Announcement

정답: B,C,D

문제4

A customer wants to routinely monitor their vectors for unexpected results.
How should they monitor their results?

A. Use the System Maintenance > Reports >Error Log report in the Call Management System

B. Use the list history command in the Communication Manager

C. Use the Exceptions > Reports > Vector Exceptions in the Call Management System

D. Use the display events command in the Communication Manager

정답: D

문제5

A customer uses the quick installer to install the core applications for their Call Center Elite Multichannel system.
Which three core server applications require manual configuration during the installation process? (Choose three.)

A. Web Chat for IIS

B. Interaction Data Server

C. Email Media Store

D. Media Director

E. Call Routing Server

정답: B,D,E

문제6

A customer wants to reduce costs in their contact center. They choose to employ Network Call Redirection (NCR) to eliminate as much private network cost as possible. The call center is using Best Services Routing (BSR) to distribute calls to multiple centers.
Which command in the vector would invoke NCR using BSR?

A. route-to number 112920414

B. route-t number 11292414

C. reply-best

D. queue-to best

정답: D

문제7

What are the three considerationrequirements for the deployment of Network Call Deflection? (Choose

A. Announcement, collect digits, converse-on, wait for hearing music, wait for the hearingannouncement, ringback, or silencecannot be used for NCD.

B. Network Call Deflectionisonly available In Europeand must be compliant with ETSI Supplementary Service Network Call Deflection.

C. The second leg of the call is set up by the redirecting Communication Manager.

D. A route-to number r 13035485103 must be used in vector stepprocessingand Net Redir=yin theBSR Application plan.

E. NCD by the PSTN can occur only if the incoming call to the Avaya AuraCommunication Manager is not answered.

정답: C,D,E

문제8

A customer reports that they received the message 'Tserver Link Up'.
What should you advise them to do?

A. Check that the Tserver details are correct and AES Server is running

B. Nothing. This is just a message indicating the specified link is established

C. Connect the Tserver to establish the link between the Tserver and the Communication Manager

D. Check the License Director configuration and ensure that the service is running

정답: A

최신 7492X 무료덤프 - Avaya Aura® Call Center Elite Support

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