최신 6210 무료덤프 - Avaya Aura® Contact Center Implementation

문제1

You are preparing the Windows server for the installation of Avaya Aura Contact Center (AACC). As AACC does not support Remote Access Services (RAS), it must be disabled before installing AACC.
What is the correct procedure to disable Remote Access Services?

A. Disable RAS in Administrative Tools > Computer Management

B. Disable RAS in Administrative Tools > Remote access connection Manager

C. Disable RAS using the Avaya Aura Contact Center Roles and Features Installer

D. RAS is disabled automatically by the AACC R7 installation DVD

정답: B

문제2

In Orchestration Designer (OD) from the Application menu, double-clicking on Master Script launches the Contact Router. The Contact Router is the first and only entry point of all contacts into applications (scripts/flows) that reside on the Contact Center system.
The Contact Router list contains which three items that need access to scripting? (Choose three.)

A. DNISs

B. CLIDs

C. CDRs

D. CDNs

정답: A,B,D

문제3

You are preparing to activate the Agent Desktop Displays (ADD) tool in the call center.
Which protocol is a prerequisite for ADD in the Avaya Aura Contact Center (AACC) environment?

A. Multicast from Contact Center Manager Administration (CCMA)

B. RSM Compression (Real-Time Statistical Multicast) option that is enabled from the Contact Center Manager Server (CCMS)

C. Unicast communication from the CCMS to the client PCs

D. Multicast or unicast communication from the CCMS to Contact Center Manager Administration (CCMA)

정답: B

문제4

For Avaya Aura Contact Center R7, which three statements regarding the Windows installation is true? (Choose three.)

A. A Microsoft Windows Server 2012 R2 operating system product key is required.

B. Customers upgrading to Avaya Aura Contact Center Release 7.x, must migrate to a new Microsoft Windows Server 2012 R2 operating system.

C. Avaya Aura Contact Center Release 7 is supported on Microsoft Windows Server 2008 R7.

D. Avaya Aura Contact Center Release 7 is supported on the Microsoft Windows Server 2012 R2 operating system.

정답: A,B,D

문제5

You have installed an Avaya Aura Contact Center (AACC) system with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). Which component is responsible for pushing the non-voice contacts to Avaya Aura Agent Desktop?

A. CCT

B. CCMM

C. CCMS

D. CCMA

정답: B

문제6

Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click on the double page icon?

A. Accessing the address book

B. Transferring the call

C. Copy the calling number from the workitem

D. Getting workitem status

정답: A

문제7

Which three Operating Systems are supported for an Avaya Agent Desktop (AAD) client installation?

A. Microsoft Windows 8.1 (32-bit and 64-bit)

B. Windows XP Professional SP2 or later

C. Microsoft Windows 10 (32-bit and 64-bit)

D. Microsoft Windows 7 (32-bit and 64-bit)

정답: A,B,D

최신 6210 무료덤프 - Avaya Aura® Contact Center Implementation

우리와 연락하기

유용한 링크

최신 업데이트