최신 500-443 무료덤프 - Cisco Advanced Administration and Reporting of Contact Center Enterprise

문제1

What are two ways to access the Bulk Import Tool? (Choose two.)

정답: A,D

설명: (DumpTOP 회원만 볼 수 있음)

문제2

What are two ways to access UCCE/PCCE Servers? (Choose two.)

정답: A,C

문제3

What are two conditions in which PCS legs get invoked? (Choose two.)

A. The correct call route is configured through the Call Manager server.

B. If Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target re-query is checked.

C. The Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent's leg). Use the END node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IVR.

D. If Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target re-query is not checked.

E. The Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent's leg). Use the Release node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IVR.

정답: C,E

설명: (DumpTOP 회원만 볼 수 있음)

문제4

ABC customer implemented Post Call Survey (PCS) for all Customer calls. However, the PCS flow did not engage for any of the calls. The CVP logs did not show any pieces of evidence that PCS requests had been made for the Caller. What is the first thing that should be verified as part of troubleshooting in this scenario?

A. Validate usermicroapp-isPostCallSurvey variable being set to y in the Main Routing Script.

B. Check if the caller DN settings on SPOG has PCS enabled.

C. Check if the caller DN settings on SPOG has valid PCS DN patterns configured.

D. Check if the Survey DN has a valid Call type and is associated with the routing script to play desired prompts.

정답: A

문제5

What are two CUIC stock reports that are able to be downloaded from Cisco.com? (Choose two.)

정답: A,D

설명: (DumpTOP 회원만 볼 수 있음)

문제6

What is the role of CVP in UCCE/PCCE?

A. interface between CUBE and UCCE/PCCE

B. plays IVR Prompts to Callers

C. call routing brain of PCCE/UCCE

D. queuing and self-service IVR

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

최신 500-443 무료덤프 - Cisco Advanced Administration and Reporting of Contact Center Enterprise

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