최신 500-442 무료덤프 - Cisco Administering Cisco Contact Center Enterprise

A. to ensure the correct Skill Target is selected

B. to ensure the call goes to the correct MRD

C. to ensure the call reaches the agent in the correct queue

D. to ensure the contact is handled by the correct CCE Routing Script

A. Call Tracer

B. Router Log Viewer

C. ICM Script Editor

D. Deleted Objects tool

A. Direct Predictive Mode

B. Preview Mode

C. Progression Mode

D. Predictive Mode

E. Accept Mode

A. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.

B. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.

C. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.

D. As part of the configuration, both device profiles and phones need to be added to the pg user account.

A. assign the Supervisor to a Precision Queue

B. assign the Supervisor to a Skill Group and Precision Queue

C. make sure the Supervisor has an Active Directory Account

D. ensure that "Is Supervisor" is checked

E. assign the Supervisor to only one Team

A. 4

B. 1

C. 3

D. 2

A. configure Agent Desk Settings

B. configure Agent Route Groups

C. configure Skill groups and Skill targets

D. configure Route teams and Skill targets

E. configure the Administrators