최신 3314 무료덤프 - Avaya Aura® Experience Portal with POM Implementation and Maintenance

문제1

For Avaya Aura Experience Portal (AAEP) systems that do not use the organization feature, what information is displayed on the Audit Log report?

A. All actions performed by all users logged into the EPM

B. A list of generated alarms

C. Debug information for a particular AAEP component

D. Information about all call-handling sessions for the AAEP system

정답: A

문제2

When a call center is administered for Intelligent Customer Routing (ICR), what is the purpose of the Primary ACD Identifier field?

A. The field is a unique logical identifier of an ACD for which ICR receives the skill and agent data feeds from CMS rt_soc)cet.

B. The field is used to identify the link between the Session Manager and the Communication Manager.

C. The field sets the priority for routing to an ACD.

D. The field is available for future use and is not currently used.

정답: C

문제3

Which component of Intelligent Customer Routing (ICR) is used for configuration and administration of ICR elements; such as, Core, Skills, Destinations, Call centers, Business hours, and Holidays?

A. ICR PDC

B. ICR Admin

C. ICR Core

D. ICR CCA

정답: B

문제4

If the primary Experience Portal Manager (EPM) server is unavailable, which component can handle Application Interface web service and Application Logging web service requests?

A. Auxiliary Session Manager

B. Secondary Media Processing Platform

C. Auxiliary Media Processing Platform

D. Auxiliary Experience Portal Manager

정답: D

문제5

ICR Call Control Application (CCA) cancels an existing queued call and re-queues that call. Which two conditions would explain why the call was re-queued? (Choose two.)

A. The ICR CCA received incomplete routing information from ICR Core.

B. There was a spike in the Estimated Wait Time (EWT).

C. The Queue Position increase was more than the configured Queue Position Spike Difference.

D. Best Service Routing (BSR) Polling to Avaya Aura Communication Manager (AACM) failed.

정답: A,D

문제6

Which two statements about the priority of a Proactive Outreach Manager (POM) campaign are true? (Choose two.)

A. The priority of the campaign determines the number of licenses POM allocates to a particular campaign during execution.

B. Available priorities are Critical, Major, Minor.

C. Campaign priority determines the media channnels used by a campaign.

D. Available priorities are 1-10.

E. The priority of the campaign determines when the campaign will start.

정답: D,E

최신 3314 무료덤프 - Avaya Aura® Experience Portal with POM Implementation and Maintenance

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