최신 3312 무료덤프 - Avaya Aura® Contact Center Administration

문제1

A customer with Avaya Aura Contact Center (AACC) has lost their administrator and therefore must create a Contact Center Management supervisor who can also log into the Contact Center Manager Administration (CCMA) as an administrative user, in the interim until the administrator can be replaced. The customer wants the supervisor definition to be linked to the Contact Center Manager Administrative User definition.
What needs to be done to link the supervisor definition to a web administrative user definition?

A. In Contact Center Management, first create a new supervisor, and under CCMA Login Account Details, assign User Name and Password. Then in Access and Partition Management assign that supervisor a user type of Administrator.

B. Create a new user in Access and Partition Management, assign User Type Administrator, and assign a password.

C. In Contact Center Management, create a new supervisor, and assign Administrator Voice URI.

D. Create a new user in Access and Partition Management, and assign a password.

정답: B

문제2

A customer with Avaya Aura Contact Center (AACC) uses an Event Handler to monitor for unsolicited events and failed responses.
Which statement regarding the Event Handler is true?

A. The event handler can monitor for excessive Not Ready time.

B. The event handler must be the first line on any script.

C. The event handler, if applied on a primary script, does not need to be re-applied on the secondary script.

D. The event handler monitors for music failure.

정답: D

문제3

Refer to the exhibit.

The flow in the exhibit has been created in Avaya Aura Contact Center (AACC) Orchestration Designer Scripting. If the automotive skillset is out of service, the caller will hear a technical difficulties announcement, and then proceed to the Logic Block. After the technical difficulties announcement, the caller should be disconnected.
To provide a disconnect, to which block should the technical difficulties output block be connected?

A. Finish Block

B. Treatment Block

C. Custom Block

D. Anchor Block

정답: D

문제4

After queuing a contact to a skillset, how many seconds are recommended that a script should wait?

A. WAIT 2

B. WAIT 8

C. WAIT 1

D. WAIT 4

정답: A

문제5

You are building a new call flow that will use hold music, that is stored on the Avaya Aura Media Server (AAMS), while calls are waiting in queue. You created your music folder on AAMS and uploaded the music files to the music folder in the AAMS server successfully.
What needs to be done in the Contact Center Manager Administration (CCMA) server to allow the music to be used in the new call flow?

A. Create a new music skillset.

B. Create a new music Call Presentation Class.

C. Create a route with the name of the music content group on AAMS.

D. Create a new music Control Directory Number (CDN).

정답: C

문제6

Refer to the exhibit.

The logic block in the exhibit references a CLID intrinsic vip_customers_gv.
Which type of intrinsic uses CLID data to determine routing?

A. Skillset

B. Traffic

C. Call

D. Time

정답: D

문제7

A customer with Avaya Aura Contact Center (AACC) has five calls waiting in queue for the Customer Service Skillset. An agent becomes available to answer the calls.
Which call will be presented to the agent?

A. the call for which the agent has the highest priority

B. the call that has been in queue the longest

C. the call that has been in the system the longest

D. the call with the highest priority in the script

정답: C

최신 3312 무료덤프 - Avaya Aura® Contact Center Administration

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