최신 3312 무료덤프 - Avaya Aura® Contact Center Administration
A customer with Avaya Aura Contact Center (AACC) will use the Contact Router for all calls entering the system.
What is one function of the Contact Router?
What is one function of the Contact Router?
정답: C
A customer with Avaya Aura Contact Center (AACC) wants to create a script using intrinsics. The script will be screened using the 'QUEUED COUNT' intrinsic.
Which category of intrinsic is the 'QUEUED COUNT" intrinsic?
Which category of intrinsic is the 'QUEUED COUNT" intrinsic?
정답: B
When using the GiveIVR block to play prompt and collect digits, how do you configure what the terminating character should be?
정답: B
When using a host block within a call flow, to what does the Provider ID value refer?
정답: D
A customer with Avaya Aura Contact Center (AACC) has a list of holidays that change on a yearly basis.
The holidays are defined as variables in a specific variable list. This list of variables is referenced on multiple applications. Once a year, an administrator updates the list with new holiday dates, which results in the applications recognizing the new dates.
Which category and type of variable will the administer modify in the variable table to accomplish this?
The holidays are defined as variables in a specific variable list. This list of variables is referenced on multiple applications. Once a year, an administrator updates the list with new holiday dates, which results in the applications recognizing the new dates.
Which category and type of variable will the administer modify in the variable table to accomplish this?
정답: D
Some variables can have a list or range of values instead of only a single value. On creation of these global variables the class type set is selected.
Which three variables types support this class type? (Choose three.)
Which three variables types support this class type? (Choose three.)
정답: A,B,E
Refer to the exhibit.
The logic block in the exhibit references a CLID intrinsic vip_customers_gv.
Which type of intrinsic uses CLID data to determine routing?
The logic block in the exhibit references a CLID intrinsic vip_customers_gv.
Which type of intrinsic uses CLID data to determine routing?
정답: D