최신 3309 무료덤프 - Avaya Aura® Experience Portal with POM Implementation and Maintenance

문제1

To send certain alarm codes to the syslog,which two actions are required? (Choose two.)

A. Enable sending of events to syslog.

B. Setup the third party software to accept the alarm codes.

C. Administer the Syslog Server IP address.

D. Administer an email address to receive the alarms.

정답: A,D

문제2

Which two statements about infinite campaign are true? (Choose two.)

A. An Infinite Campaign terminates only when all agents log off from the campaign.

B. To terminate an Infinite Campaign, manual intervention is required.

C. An Infinite Campaign is designated by Campaign Type 0.

D. An Infinite Campaign terminates automatically after processing all contacts.

E. An Infinite Campaign does not terminate by itself after processing all contacts.

정답: B,E

문제3

On a Proactive Outreach Manager (POM) 3.0 system, 100 agents are available for campaigns. The total number of agents required for all running campaigns is 120.
When running a campaign requiring 30 agents, what information is needed to determine the number of agents to be assigned? (Choose two.)

A. the training that has been given to all agents

B. the skills of the available agents

C. the number of agents available for this specific campaign

D. the priorities of the campaigns on the system

정답: A,C

문제4

What acts as the control center for all H.323 VoIP interactions in the Avaya Aura@ Experience Portal (AAEP) system?

A. the proxy server on the Session Manager

B. the gatekeeper on the Session Manager

C. the gatekeeper on the Communication Manager

D. the proxy server on the Communication Manager

정답: C

문제5

Which role allows users to update all of the transcription related configuration parameters for an application?

A. User Manager

B. Privacy Manager

C. Administration

D. Auditor

정답: C

문제6

You want to setup a single server Avaya Aura@ Experience Portal (AAEP) system.
Which three components can co-reside on a single server? (Choose three.)

A. Application server

B. Primary Experience Portal Manager (EPM)

C. Auxiliary EPM

D. Telephony server

E. Media Processing Platform (MPP)

정답: A,B,E

문제7

What are the two ways to deliver Proactive Outreach Manager (POM) 3.0 scheduled reports? (Choose two.)

A. CCXML file

B. RSS feed

C. SMS message

D. E-mail

정답: C,D

설명: (DumpTOP 회원만 볼 수 있음)

문제8

Which two statements about the priority of a Proactive Outreach Manager (POM) campaign are true? (Choose two.)

A. The priority of the campaign determines the number of licenses POM allocates to a particular campaign during execution.

B. Available priorities are 1-8.

C. Campaign priority determines the media channels used by a campaign.

D. Available priorities are 1-10.

E. The priority of the campaign determines when the campaign will start.

정답: A,D

문제9

Which menu provides details about the running calls being handled by Intelligent Customer Routing R)?

A. Call Center

B. ICR Monitor

C. ICR Manager

D. Standard Report

정답: D

문제10

In the Intelligent Customer Routing (ICK) deployment, all agents in the call center are either logged out or in Auxiliary mode.
Which is an accurate description of how ICR handles a call arriving in the system?

A. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Generic Error Handling Application (EHA).

B. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA disconnects the call.

C. The ICR Core performs polling and provides a result which suggests routing the call to this call center. The ICR Call Control Application (CCA) launches the Walt Treatment Application (WTA) and routes the call.

D. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Non Business Hours Application.

정답: C

최신 3309 무료덤프 - Avaya Aura® Experience Portal with POM Implementation and Maintenance

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