최신 3300 무료덤프 - Avaya Aura® Contact Center Administration

문제1

When setting up your contact center using Avaya Aura Contact Center (AACC), the supervisors would like the agents to be automatically placed into an unavailable state after each skillset call. They want the agents to be unavailable for 30 seconds between calls.
What would you configure to accomplish this task?

A. Global Settings

B. Threshold Classes

C. Call Presentation Classes

D. Agent Greeting

정답: C

문제2

A supervisor In an Avaya Aura Contact Center SIP environment would like to play an announcement and collect digits from a caller using the following TFE command:
GIVE IVR WITH VXML TREATMENT voicexml PARAMETERS
What are two Inputs after the PARAMETERS command? (Choose two.)

정답: A,C

문제3

A customer with Avaya Aura Contact Center requires a real time report that will show up to 15 minutes of real time data on the screen, allowing the supervisor to identify trends as they emerge.
Which Real Time Display would accomplish this?

A. Agent Map

B. Billboard Collection

C. Interval to Date Display

D. Time Line Display

정답: A

문제4

The data in the exhibit are found In the Route Definition window under the Configuration component of Avaya Aura Contact Center.

Which two statements describe how the Name and Number fields are used? (Choose two.)

A. The route is used in scripting to reference a specific recording or music.

B. The number must match a route created in the telephone system.

C. The name must match a variable name In the Service Creation Environment.

D. The name must match a .wav file or a content group in the Avaya Media Server.

정답: C,D

문제5

Which statement regarding scripts is true?

A. A primary script is the only place that call variables can be assigned.

B. Secondary and primary scripts are exactly the same.

C. A primary script is referenced directly from the Master script, otherwise It Is a secondary script.

D. A secondary script is the only place treatments can be applied to the call.

정답: C

문제6

A customer with Avaya Aura Contact Center has a list of holidays that change on a yearly basis. This list will be referenced on multiple scripts.
Which statement describes how to reference these dates on a script for easy updating?

A. Create a call variable of the type Date.

B. Create a global variable of the type Date.

C. Create either a global or call variable of the type String.

D. Create a wild call variable of the type Integer.

정답: B

최신 3300 무료덤프 - Avaya Aura® Contact Center Administration

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