최신 3300 무료덤프 - Avaya Aura® Contact Center Administration

문제1

Besides creating SQL statements that can be executed within scripts, what is another use of the database Integration wizard?

A. It can be used to integrate scripts with web services.

B. It can be used to store scripts.

C. It can be used to define variables.

D. It can be used to define SCE blocks.

정답: C

문제2

A supervisor with Avaya Aura Contact Center wants to setup a requirement for the Calls Waiting column on a Sklllset Display to update in yellow when three or four calls are in queue, and red when five or more calls are in queue for the Customer Service Sklllset.
Which three areas of Contact Center Administration must be configured to accomplish this goal? (Choose three.)

A. Create a Sklllset Threshold Class, assign 3 to Level 1, and 5 to Level 2 for Calls Waiting.

B. Open a Standard Skillset Display, assign yellow highlighting to level 1 of the Calls Waiting column, and red to level 2 of the Calls Waiting column,

C. Assign Sklllset Threshold Class to Customer Service Skillset.

D. Create a custom Skillset Display, assign yellow highlighting to level 1 of the Calls Waiting column, and red to level 2 of the Calls Waiting column.

E. Create a custom formula for Calls Waiting.

정답: A,C,D

문제3

When more than one agent Is available to receive a call, the agent with the highest priority In the skillet will receive the call. If more than one agent has the highest priority, the customer would like the call to be presented to the agent who has been idle the longest since their last Automatic Call Distribution/Control Directory Number (ACD/CDN) call.
Where is this parameter configured?

A. Skillset Definition >Call Age Preference

B. Historical Statistics >Parameters

C. Global Setting > Agent Order Preference

D. Real Time Statistics>Agent Stat.

정답: C

문제4

A customer with Avaya Aura Contact Center wants callers, who are waiting to be answered by an agent, to hear a series of three different recorded announcements while they are waiting In queue.
Which section of script would accomplish this scenario?

A. ASSIGN 1 TO loop_counter_cv SECTION wait_loop WHERE loop_counter_cv EQUALS VALUE 1: GIVE RAN 15 VALUE 2: GIVE RAN 16 VALUE 3: GIVE RAN 17 DEFAULT: ASSIGN loop_counter_cv + 1 TO loop_counter_cv END WHERE WAIT 30 EXECUTE watt_loop

B. ASSIGN 1 TO loop_counter_cv SECTION wait_loop WHERE loop_counter__cv EQUALS VALUE 1: GIVE RAN 15 VALUE 2: GIVE RAN 16 VALUE 3: GIVE RAN 17 DEFAULT: ASSIGN 0 TO loop_counter cv END WHERE ASSIGN loop_counter__cv + 1 TO Ioop__counter_cv WAIT 30 EXECUTE wait_loop

C. ASSIGN 1 TO loop_counter_cv SECTION wait_loop WHERE loop_counter_cv EQUALS VALUE 1: GIVE RAN 15 VALUE 2: GIVE RAN 16 VALUE 3: GIVE RAN 17 DEFAULT: END WHERE ASSIGN loop_.counter_.cv + 1 TO loop_counter_cv WAIT 30 EXECUTE wait_loop

D. SECTION wait_loop ASSIGN 1 TO loop_counter_cv WHERE loop_counter_cv EQUALS VALUE 1: GIVE RAN 15 VALUE 2: GIVE RAN 16 VALUE 3: GIVE RAN 17 DEFAULT: ASSIGN loop_counter_cv + 1 TO loop_counter_cv END WHERE WAIT 30 EXECUTE watt_loop

정답: C

문제5

In an Avaya SIP Avaya Aura Contact Center (AACC) Installation, you are creating a new agent In Contacl Center Manager Administration (CCMA) with an extension number of 5555.
Which format must be used for entering the SIP URI when using a sip domain of "acmecorp.com"?

A. acmecorp.com:sip@5555

B. sip:[email protected]

C. [email protected]

D. 5555@sip:acmecorp.com

정답: B

문제6

A customer with Avaya Aura Contact Center needs to create a new Contact Center Management supervisor in a SIP environment.
Which two fields on the supervisor Details page are mandatory? (Choose two.)

A. Voice URI

B. Language

C. Login ID

D. Password

E. Last Name

정답: C,E

최신 3300 무료덤프 - Avaya Aura® Contact Center Administration

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