최신 1Z0-1064-21 무료덤프 - Oracle B2B Service 2021 Implementation Essentials

문제1

When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

A. 1,3,2,4

B. 2,4,3,1

C. 3,2,4,1

D. 1,2,3,4

정답: D

문제2

What three things should you do once you have established a global default coverage?

A. Use Application Composer to include milestones on the Service Request Layout if desired.

B. Create an ESS job to Aggregate Service Requests.

C. Createan ESS job to Monitor Service Request Milestones.

D. Use Application Composer to configure warning emails about milestone compliance events.

정답: A,B,C

문제3

You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which threeoptions achieve your customer's requirement?

A. Make them available to external users by giving them access to the internal "My Knowledge" page.

B. Make them available externally to customers via My Digital Customer Service (DCS).

C. Make them available internally to agents as part of the Service Request Knowledge Panel.

D. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.

E. Make them availableto employees and agents via My Knowledge.

정답: B,D,E

문제4

Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

A. No default coverages are set up.

B. The Starts When criteria of the milestones is not True.

C. The scheduledprocess has not been set up.

D. Entitlement rules are not valid for the service request.

정답: A,B,C

문제5

Digital Customer Service application configuration settings in json.cfg include which four options?

A. Default timezone

B. Default communication preferences

C. Default chat channel preferences

D. Product and category filtering

E. Default notification preferences

F. Knowledge management article links

G. Service request links

H. Knowledge management language locales

정답: D,F,G,H

문제6

Oracle Engagement Cloud provides tools to add or modify which six types of entities?

A. Reports

B. Icons

C. Themes

D. Fields

E. Object workflow

F. Roles and privileges

G. Objects

H. Exports

정답: A,D,G,H

문제7

Which four statements are correct about hotkeys for Action Commands?

A. They can be assigned to a custom action script.

B. They can all be modified.

C. They allow a user to copy a service request.

D. They allow a user to forward a service request.

E. They allow a user to escalate a service request.

F. They have default values.

정답: B,D,E,F

문제8

You are creating orediting a SmartText entry. Which four options can you insert into the entry?

A. Images

B. Tables

C. Text

D. Other SmartText entries

E. URLs

F. Variables

정답: B,C,D,F

최신 1Z0-1064-21 무료덤프 - Oracle B2B Service 2021 Implementation Essentials

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