최신 100-140 무료덤프 - Cisco Certified Support Technician (CCST) IT Support

문제1

What is the most important security measure to implement when using VNC to provide remote support to an end user's device?

A. Set the VNC viewer to fullscreen mode to better observe the user's screen

B. Use a strong, unique password for each VNC session and ensure it is encrypted

C. Allow the user to control the VNC session to maintain their autonomy

D. Ensure the VNC session is configured to allow file transfers by default

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제2

During a remote support session, you successfully resolve an issue where a user was unable to access their email. The problem was due to both an outdated email client and incorrect account settings.
What is the best way to document this case?

A. Focus solely on the technical resolution with detailed code snippets and software version numbers

B. Create a document that outlines the user's complaint, the investigation into the email client and settings, the updates and corrections made, and the user's confirmation of the issue's resolution

C. Record only the solution that resolved the issue, assuming the cause is evident from the resolution

D. Detail every communication with the user, including timestamps and verbatim dialogue, along with technical steps taken

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제3

A user's desktop is undergoing a performance upgrade. The IT technician must ensure the new CPU will maximize the motherboard's capabilities.
Besides checking the CPU socket compatibility, what other motherboard feature should the technician verify?

A. The maximum wattage the motherboard can provide to the CPU

B. The number of USB ports on the motherboard

C. The color of the motherboard

D. The type of audio ports on the motherboard

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제4

A technician is required to handle customer data that includes personal identifiers. What company policy is most critical to ensure the protection of this information?

A. Store all data in a single, central database for easy access

B. Encrypt all personal identifiers before storing or transmitting

C. Use personal email accounts for data transmission to avoid corporate tracking

D. Share data only with those who have completed data protection training

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제5

During a security audit, a technician needs to assist a user in finding the MAC address of their network card on a macOS computer.
What instruction should the technician give to accurately retrieve this information?

A. Open Terminal and type ifconfig | grep ether

B. Use Spotlight to search for "Network Utility" and select the "Info" tab to find the MAC address

C. Open System Preferences > Network, select the network service, then click "Advanced" and go to the "Hardware" tab

D. Look under Apple Menu > About This Mac > System Report > Network

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제6

A user reports that the screen brightness on their Windows 10 laptop is too high, causing eye strain. What should the technician instruct the user to adjust first?

A. Modify the color calibration settings

B. Update the graphics card drivers

C. Adjust the brightness settings from the system tray

D. Change the screen saver settings

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제7

A user reports that their email application crashes every time they try to send an attachment. How should the technician proceed to accurately define the problem?

A. Update the user's email application to the latest version

B. Increase the memory allocation for the email application

C. Check if the problem occurs with all types of attachments or only specific ones

D. Advise the user to use a web-based email service instead

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제8

A graphic designer complains that their MacOS desktop does not automatically adjust the display brightness based on ambient light.
What setting should the technician recommend adjusting?

A. Reinstall the operating system

B. Activate 'Night Shift' mode

C. Enable 'Automatically adjust brightness' in Display settings

D. Update the graphics driver

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제9

During an incident response, a technician needs to quickly check all established connections from a server to external addresses.
Which command would provide this information most effectively?

A. ss state established

B. ss -at

C. ss -l

D. ss -r

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제10

A user is trying to use AirDrop on their MacBook to send a large file to a colleague's iPhone, but the iPhone does not appear as an available device.
What should the technician advise the user to check first?

A. Verify that both devices have Bluetooth enabled

B. Restart both devices

C. Ensure both devices are connected to the same Wi-Fi network

D. Update both devices to the latest operating system

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제11

You are using remote access software to help a user who is encountering a complex error message that you have not seen before. To find a solution, you decide to consult a technical forum. Which approach should you take to effectively use the forum for troubleshooting?

A. Post a vague question about the error without specific details to get a broad range of solutions

B. Search the forum for the exact error message to find previous discussions or solutions

C. Avoid the forum and try solving the problem through trial and error

D. Use the forum's chat feature to ask real-time questions from whoever is online

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제12

An engineering firm is evaluating new software for CAD and 3D modeling that specifies 16 GB of RAM as the recommended requirement. The IT department is considering three different models of laptops.
Which laptop model should they choose based on RAM specifications?

A. Laptop with 12 GB of RAM

B. Laptop with 8 GB of RAM

C. Laptop with 32 GB of RAM

D. Laptop with 16 GB of RAM

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제13

During a video editing session, a MacOS user notices that the editing software freezes repeatedly. How should the user utilize Activity Monitor to resolve this issue?

A. Delete the app's preferences file from the Library folder

B. Increase the virtual memory allocation for the application through System Preferences

C. Install additional RAM for their Mac

D. Use Activity Monitor to quit any non-responsive processes related to the video editing software

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제14

During an office renovation, a technician must reroute some network cables that will run alongside power lines.
To ensure data integrity, which characteristic of the cables is most important?

A. Shielding type

B. Cable flexibility

C. Cable length

D. Cable color

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제15

A company's internal websites become intermittently inaccessible by hostname but remain accessible via IP addresses.
What is the most effective solution to ensure consistent access?

A. Flush the DNS cache on the company's DNS servers and client machines

B. Migrate all internal websites to external hosting

C. Enforce strict network access protocols

D. Conduct regular reboots of all network devices

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제16

A user needs to check the warranty and service coverage status of their MacBook Pro. Which section of the "About This Mac" should the IT support technician instruct the user to access?

A. Support

B. Overview

C. Storage

D. Displays

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

최신 100-140 무료덤프 - Cisco Certified Support Technician (CCST) IT Support

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