최신 Salesforce-Certified-Administrator 무료덤프 - Salesforce Certified Administrator

문제1

Universal Containers (UC) would like to count the number of open cases associated with each account and update the account with this value every Friday evening. UC has several hundred open cases at any given time.
What should the administrator use to complete this request?

A. Use a Roll-Up summary.

B. Use a scheduled flow

C. Use a record trigger flow.

D. Use a scheduled process builder.

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제2

Customer service accesses articles with the Knowledge Lightningcomponent on the Service Cloud Console.
Billing department users would like similar functionality on the case record without using the console.
How should the administrator configure this request?

A. Add the Knowledge related list to the page layout.

B. Add the knowledge component to the page layout.

C. Add the knowledge related list to the record page

D. Add the Knowledge component list to the page layout.

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제3

DreamHouse Realty (DHR) wants a templated process with a mortgage calculator that generated leads for loans. DHR needs to complete the project within 30 days and has maxed out its budget for the year.
Which AppExchange item should help the administrator to meet the request?

A. Flow Solutions

B. Lightning Community

C. Lightning Data

D. Bolt Solutions

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제4

The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management.
What case management tools need to be utilized for this requirement?

A. Auto-response rules, Queues, Macros

B. Auto-response rules, Macros, Entitlements

C. Auto-response rules, Entitlements, Escalation Rules

D. Auto-response rules, Queues, Escalation Rules

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제5

The sales manager at cloud Kicks approves time off for their employees. They asked the administrator to ensure these requests are seen and responded to by a backup manager while the sales manager is out on vacation.
What should administrator use to fulfill the requirement?

A. Delegated Administrator

B. Approval history related list

C. Delegated approver

D. Two step Approval process

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제6

Universal Containers requires a different Lightning page to be displayed when Accounts are viewed in the Sales Console and in the Service Console.
How should anadministrator meet this requirement?

A. Update page layout assignments.

B. Create different user profiles.

C. Assign Lightning pages as app default.

D. Define multiple record types.

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제7

Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager.
which feature should an administrator configure to meet this requirement?

A. Case Dashboard Refreshes.

B. Case Scheduled Reports.

C. Case Assignment Rules.

D. Case Escalation Rules.

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제8

Universal Container wants to increase the security of their org by requiring stricker user passwords.
Which two of the following should an administrator configure?
Choose 2 answers

A. Minimum password length.

B. Password complexity requirement.

C. Prevent common words

D. Password different then username

정답: A,B

설명: (DumpTOP 회원만 볼 수 있음)

문제9

Cloud Kicks has a custom object called Shipments. The Company wants to see all the shipment items from an Account page. When an Account is deleted, the shipments should remain.
What type of relationship should the administrator make between Shipments and Account?

A. Accounts should have a master-detail to Shipments.

B. Shipments should have a master-detail to Accounts.

C. Shipments should have a lookup to Account.

D. Accounts should have a lookup to Shipments.

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제10

Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple cases.
Which two users are able to fulfill this request?
Choose 2 answers

A. A user with ReadPermission on account.

B. A user with the System Administrator profile.

C. A user with the Manage Cases Permission

D. A user with manager role above the agent.

정답: B,D

설명: (DumpTOP 회원만 볼 수 있음)

문제11

An Administrator supporting global team of salesforce users has been asked to configure the company settings Which two options should the administrator configure?
Choose 2 Answers

A. Default Language

B. Currency Local

C. Password Policy

D. Login Hours

정답: A,B

설명: (DumpTOP 회원만 볼 수 있음)

문제12

Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product.
What should an administrator do to satisfy this requirement?

A. Create a queue and a criteria-based sharing rule.

B. Create a user-based sharing rule and an ad-hoc case team.

C. Create a predefined case team and an assignment rule.

D. Create an auto-response rule and a public group.

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제13

What should an administrator use as an identifier when importing and updating records from a separate financial system?

A. Record ID

B. External ID

C. Auto-Number field?

D. Rich text field

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제14

Universal Containers has enabled Data Protection and Privacy for its org.
Which page layouts will have the Individual field available for tracking data privacy information?

A. Case and Opportunity

B. Accountand User

C. Individual, User, and Account

D. Contact, Lead, and Person Account

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제15

An administrator Creates a custom text area field on the Account object and adds it to the service team's page layout. The services team manager loves the addition of this field and wants it to appear in the highlights panel so that the services reps can quickly find it when on the Account Page How should the administrator accomplish this?

A. From the page layout editor, drag the field to the highlights panel.

B. Make the field required and move it to the top of the page.

C. Create a new page layout and a new section titled highlights panel.

D. In the Account object manager, create a custom compact layout.

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제16

An administrator at Cloud Kicks wantsto deactivate a User who has left the company.
What are two reasons that would prevent a user from being deactivated?
Choose 2 answers

A. The User is in a Custom hierarchy field.

B. The User is assigned inworkflow email alert.

C. The use is part of a territory hierarchy.

D. The User is the highest role in the role hierarchy

정답: B,C

설명: (DumpTOP 회원만 볼 수 있음)

문제17

Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than two hours to an urgent Case queue and alert the support manager.
Which feature should an administrator configure to meet this requirement?

A. Case Dashboard Refreshes

B. Case Assignment Rules

C. Case Escalation Rules

D. Case Scheduled Report

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

최신 Salesforce-Certified-Administrator 무료덤프 - Salesforce Certified Administrator

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