최신 SIAMP 무료덤프 - EXIN SIAM Professional

문제1

ZYX is initiating their NEWGEN SIAM transition project As part of the early planning, ZYX identifies key activities and milestones that must be included in the project plan.
What would be the best approach for ZYX to take in designing their SIAM governance framework?

A. Update the responsibilities of the IT Steering Group to include responsibility for ensuring that the SIAM ecosystem is implemented in accordance with defined plans and objectives

B. Ensure that the future service integrator's contract includes responsibility for establishing a governance framework that describes how the SIAM ecosystem will be managed and operated

C. Establish a working group with representation from all ZYX divisions to review existing policies and practices, then define a framework of policies, standards processes, roles and structural elements

D. Define a framework of formally appointed governance boards with clearly documented terms of reference to act as decision making bodies, made up of representatives from all divisions of ZYX

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제2

ZYX has appointed a service integrator in addition to measunng specific service provider service levels, the ZYX Board of Directors also wants information on end-to-end process KPIs based on business outcomes The KPIs that the ZYX Board would like are
-End-to-end availability of services supporting sales activity
-End-to-end resolution time for support requests received from users
-Timeliness of invoice production, distribution and payment
How should the service integrator implement these KPIs?

A. Engage a team of consultants from SIAMRUS to map the processes and define the calculations required

B. Review the existing KPIs used by all providers to see which ones can be used as the new KPIs

C. Bring the providers together to map the services, and define and agree on the supporting measurements

D. Request ZYX to produce data definitions and distnbute these to the service providers

정답: C

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문제3

The SIAM strategy for ZYX has been agreed:
-There will be a mix of new service providers and continuing existing service providers
-An external service integrator will be appointed
-ZYXS will provide the service desk.
-An agreement has been reached with OUTSCO to extend their contract to provide services to ZYXUK by two years As key activities for the critical path to implement the SIAM model for ZYX, three parties must be transitioned into the SIAM model (listed in random order):
-continuing service providers
-the service integrator
-new service providers
In this instance, which sequence of activities offers the least risk to continuity of service for all ZYX companies'?

A. First the service integrator, then both continuing and new service providers at the same time

B. All parties at the same time

C. First the service integrator, then the new service provider, and the continuing service providers last

D. First the continuing service providers, then the service integrator and the new service providers last

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제4

Project NEWGEN is in the Discovery and Strategy stage. SIAMRUS is assisting ZYX with the design of the SIAM model ZYX has decided to use OUTSCO as an external service integrator but they have not yet been appointed.
The CIO is concerned that the retained capabilities might not have the necessary capability to perform their new role in the SIAM model What is the best course of action?

A. Ask the service integrator after they are appointed to create customized role profiles.

B. Ask staff to apply for a new role with the service integrator in the new SIAM ecosystem

C. Create a framework for generic role profiles for the retained capabilities

D. . Have the staff do assessments based on generic role profiles from a framework - Fire those staff from the original organization that are lacking SIAM skills

E. -Ask staff to apply for a new role with the service providers in the new SIAM ecosystem O . Create customized role profiles for all parties in the new SIAM ecosystem

F. Determine which staff has the right capabilities for their new role

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제5

ZYX completed the Discovery and Strategy stage one week ago. The Plan and Build stage is expected to take six months to complete. ZYX would like to put a service integrator in place before they complete the design of the detailed SIAM model The outline SIAM model proposed that ZYXS would be an internal service integrator because of their service integration capabilities Additional staff would be recruited to provide additional capacity. The development and support staff from ZYXS would be transferred to ZYXD to become an internal service provider.
The CEO does not want to use a hybrid or lead supplier structure Because of the internal capabilities of ZYXS, no evaluation has been done for using an external service integrator The ZYXS IT Director has just announced that she. and all ten staff identified to work as the service integrator, are leaving ZYXS in four weeks They intend to form their own company ZSSIAM, specializing in providing service integration services OUTSCO is a global provider of a range of outsourced services They are in the last year of a 10-year contract to provide services to ZYXUK Over the last 2 years their performance has decreased OUTSCO can also provide service integration services They have a good reputation as a flexible and reliable service integrator who are willing to amend their SIAM model.
SIAMRUS is a global provider of service integration services in the manufacturing sector Their SIAM model includes a standardized process model, with every provider using the same process, a shared toolset owned by SIAMRUS, and 5 contracted service providers They recently provided an outline SIAM strategy for ZYXUK What is the best approach for ZYX to appoint a service integrator?

A. Appoint SIAMRUS as the service integrator for ZYX without further analysis

B. Update the current contract with OUTSCO to include service integration

C. O Appoint ZSSIAM as the service integrator for ZYX without further analysis

D. O invite OUTSCO, SIAMRUS and ZSSIAM to bid to be the service integrator

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제6

The planning for NEWGEN has started
-ZYXS will be the service integrator
-OUTSCO will provide application support services
-NETSCO will provide network services.
-PAYSCO is asked to continue to provide payroll services
Users are happy with the services of PAYSCO The contract with PAYSCO has 2 years left to run This is 18 months after the expected completion date ot the implementation of the SIAM model Initial discussions by ZYXS with PAYSCO have indicated that PAYSCO does not want to make any contract changes to support the SIAM model.
Given this constraint what is most likely to be the best method to plan for onboarding PAYSCO?

A. Ask to terminate the existing PAYSCO contract earlier than agreed on for an additional fee Engage in the market to source a replacement payroll service provider

B. Implement an interim operating model for the management of PAYSCO Manage the ongoing relationship with PAYSCO to align operations to the SIAM model

C. Wait until the current contract expires to onboard PAYSCO Until then, PAYSCO will operate outside of the SIAM model to avoid the need for contract changes

D. Renew PAYSCO's current contract to NETSCO OUTSCO will manage PAYSCO as a subcontractor under a new SIAM based contract between ZYX and OUTSCO

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

최신 SIAMP 무료덤프 - EXIN SIAM Professional

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