최신 SDM_2002001040 무료덤프 - Nokia SDM Certification

문제1

If a CSDA gets declined, how much notice should be given to a customer that services will terminate?

A. 30 calendar days.

B. 30 working days.

C. CT Head decides.

D. 10 working days.

정답: C

문제2

What is the content of the Care Plan?

A. Services, schedules, contacts, care procedures, customer installed base.

B. NSN Care contacts, map of power, CT organization chart.

C. NSN contacts and Emergency escalation procedure.

D. Upgrades and updates schedules.

정답: A

문제3

Who is responsible for managing customer requirements during the Care phase?

A. Care Program Coordinator if assigned, otherwise the Care Program Manager.

B. CT Head.

C. Care Technical Manager if assigned, otherwise the Care Program Manager.

D. Care Program Manager.

정답: D

문제4

During monthly reporting the Care Program Manager finds a lot of wrong cost allocations to her / his project. What should s/he do?

A. Ask the CT head to support in finding and correcting possible reasons.

B. Nothing specific - deviations by default will be investigated by F&C controller and then F&C team will take all the corrective actions needed.

C. Ask F&C to find out what the allocations contain and then ask to get them corrected, then report findings and corrective actions.

D. Comment in the report that there have been wrong allocations.

정답: C

문제5

How the resource requirement forecast is taken from NELLE inputs?

A. NELLE planning packages include resource requirements and total figures are calculated automatically.

B. Resource streams manager analyse input and define the number of resources needed.

C. F&C controller evaluates the required use of resources and calculates the expected SPC cost.

D. NELLE has no direct link to resource forecasting, forecasts are separately defined at MRA meeting.

정답: A

문제6

In which documents are the Care service level commitments with the customer officially stated?

A. Project Plan.

B. Care Agreement.

C. Account plan.

D. Care Plan.

정답: B

문제7

In which of the following situations can a company show profit at the same time as cash is decreasing?

A. Depreciation is much higher than amortization rates.

B. When Work-in-Progress is increasing rapidly.

C. When Work-in-Progress is invoiced and released as cost.

D. When a company invests its profits to expand its manufacturing capability.

정답: D

문제8

How can the Care Program Manager monitor GCC performance?

A. Via monthly report distributed by GCC Engagement Team in most regions.

B. With the monthly CDB report.

C. The Resolve tool provides a report.

D. The Care Program Coordinator provides a report.

정답: A

문제9

Which of the following statements is true to be SOX Compliant in SDM-EX4-Care Contract Management?

A. NSN must have a Customer Purchase Order for the actual Care we are delivering.

B. NSN must have a Contract defined in CDB and a Customer Purchase Order.

C. NSN must have a written, signed Contract and a Customer Purchase Order.

D. NSN must have a letter of intent from the Customer's Legal Department.

정답: C

최신 SDM_2002001040 무료덤프 - Nokia SDM Certification - CARE

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